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CivicPlus: System Feedback Survey

Thank you for participating in St. Mary's County Recreation & Parks and/or Aging & Human Services programs. In December, both departments launched a new online platform for program registration, facility reservations, pass sales and so much more! The community has shown great excitement for a new platform providing easier navigation and management of household accounts.

We want to hear from you! Your experience with the new system and feedback are vital to our continued success. Please take a few moments to share you experience with the new system and provide any suggestions or feedback you may have. We welcome hearing about any challenges, but also want to know what is going right and any positive impacts you've experienced since the launch.
1.Please indicate your overall ranking of the new online platform:(Required.)
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2.Please select the below option that best describes your most recent use of CivicPlus:(Required.)
3.Please rate your experience with the following:
Easy
Challenging
No Opinion
Not Applicable
Setting Up Account
Catalog Navigation
Account Management
Payment Options
Mobile Friendly
Overall Usability
4.Based on your experience with the new platform compared to the previous system, please indicate how likely you are to do the following using the online platform:
More Likely
About the Same
Less Likely
Not Likely
Not Applicable
Access account using mobile device
Access account using computer or tablet
Reserve a Facility
Reserve a Park Pavilion
Register for Recreation & Park programs
Register for Senior Center Activity Center programs
Purchase Rec Passes
Use the Household Calendar
Explore the Catalog
Make Donations
5.If you required any assistance with setting up your account, please indicate which method you used:
6.Please provide any additional feedback or comments:
THANK YOU for taking time to provide us with critical information as we continue to understand all the capabilities of the CivicPlus platform. If you have any questions and wish to learn more, please feel free to contact us. Contact information will be listed on the next screen once you SUBMIT the survey.