Glo Fiber
1.
Why are you disconnecting your Glo Fiber service? (Choose primary reason)
It’s too expensive
Customer service/support was unsatisfactory
Service was unreliable
It was difficult to use
Other (please specify)
2.
Which internet service provider will you be using now?
Comcast/Xfinity
Cox
Frontier
Lumos
T-Mobile
Verizon
Other (please specify)
3.
How can we improve Glo Fiber? (Please be as candid as possible.)
4.
Did you receive a special save offer or incentive from Glo Fiber before canceling your service?
Yes
No
5.
What would it take for you to come back to Glo Fiber? (Please be as candid as possible.)
6.
On a scale of 0 to 10,
How likely is it that you would recommend Glo Fiber to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
Current Progress,
0 of 6 answered