SPARC 2022 Client Satisfaction Survey (May 2022)

Thank you for allowing SPARC to provide you/your family with services. Our goal is to ensure we are providing the highest quality services possible. This survey is a snapshot of the services you are currently receiving. Your feedback is extremely valuable to us in ensuring we are doing our very best to meet your needs.    Thank you in advance for your time and participation. 

Your responses will in no way jeopardize your services with SPARC. We want and need your honesty. 

Your assigned staff will not know your specific answers. We will only provide summary responses to our staff. 

Please don't include any identifying information (name, DOB, etc) so that the survey remains confidential 
1.Please let us know what service you receive from us
2.Please let us know the name(s) of the SPARC staff that work with you/your family (OPTIONAL) 
3.I feel that my services with SPARC have helped support me/my family, with 1 being not at all and 10 being a very positive impact
4.Please rate the below statements on a scale of Never to Always. Please add any additional feedback in the comment box below
Never 
Almost Never
Occasionally
Most of the Time 
Always 
Spends time to get to know me/my family and what is important to me/my family
Is able to schedule times to see me that are convenient for me/my family 
Is available for me to speak with if I have concerns/needs/questions in between our scheduled times
Allows me time to provide feedback of what is working and what is not working 
Honors my/my families cultural beliefs and values
Validates and affirms my experiences in a culturally responsive manner
Is on time for our sessions/or informs me if they are running late
Is working on the goals that are important to me/my family
Provides access to 24/7 on call crisis support
Provides access to support while they are unavailable/sick/on vacation
5.Please check all of the areas your SPARC Staff has supported you in. Check all that apply
6.On a scale of 1-10, how likely would you be to recommend a friend or family member to receive services from SPARC?
7.Please share your experience with using telephonic and video based services and support
Strongly Disagree
Disagree 
Neutral
Agree 
Strongly Agree
N/A
I have  access to my SPARC Staff via the phone
I like "meeting" with my SPARC Staff via the phone in between in person visits
I have the access to technology I need to "meet" with my SPARC Staff via phone
8.I knew who I could contact at SPARC with any questions or concerns I had
9.I have accessed information about SPARC from their website or social media postings
10.What can we do better at SPARC to support you/your family?
11.General Comments of Satisfaction or Areas of Improvement 
Current Progress,
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