SPARC 2022 Client Satisfaction Survey (May 2022)

Thank you for allowing SPARC to provide you/your family with services. Our goal is to ensure we are providing the highest quality services possible. This survey is a snapshot of the services you are currently receiving. Your feedback is extremely valuable to us in ensuring we are doing our very best to meet your needs. Thank you in advance for your time and participation.

Your responses will in no way jeopardize your services with SPARC. We want and need your honesty.

Your assigned staff will not know your specific answers. We will only provide summary responses to our staff.

Please don't include any identifying information (name, DOB, etc) so that the survey remains confidential

	Never	Almost Never	Occasionally	Most of the Time	Always
Spends time to get to know me/my family and what is important to me/my family	Spends time to get to know me/my family and what is important to me/my family Never	Spends time to get to know me/my family and what is important to me/my family Almost Never	Spends time to get to know me/my family and what is important to me/my family Occasionally	Spends time to get to know me/my family and what is important to me/my family Most of the Time	Spends time to get to know me/my family and what is important to me/my family Always
Is able to schedule times to see me that are convenient for me/my family	Is able to schedule times to see me that are convenient for me/my family Never	Is able to schedule times to see me that are convenient for me/my family Almost Never	Is able to schedule times to see me that are convenient for me/my family Occasionally	Is able to schedule times to see me that are convenient for me/my family Most of the Time	Is able to schedule times to see me that are convenient for me/my family Always
Is available for me to speak with if I have concerns/needs/questions in between our scheduled times	Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Never	Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Almost Never	Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Occasionally	Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Most of the Time	Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Always
Allows me time to provide feedback of what is working and what is not working	Allows me time to provide feedback of what is working and what is not working Never	Allows me time to provide feedback of what is working and what is not working Almost Never	Allows me time to provide feedback of what is working and what is not working Occasionally	Allows me time to provide feedback of what is working and what is not working Most of the Time	Allows me time to provide feedback of what is working and what is not working Always
Honors my/my families cultural beliefs and values	Honors my/my families cultural beliefs and values Never	Honors my/my families cultural beliefs and values Almost Never	Honors my/my families cultural beliefs and values Occasionally	Honors my/my families cultural beliefs and values Most of the Time	Honors my/my families cultural beliefs and values Always
Validates and affirms my experiences in a culturally responsive manner	Validates and affirms my experiences in a culturally responsive manner Never	Validates and affirms my experiences in a culturally responsive manner Almost Never	Validates and affirms my experiences in a culturally responsive manner Occasionally	Validates and affirms my experiences in a culturally responsive manner Most of the Time	Validates and affirms my experiences in a culturally responsive manner Always
Is on time for our sessions/or informs me if they are running late	Is on time for our sessions/or informs me if they are running late Never	Is on time for our sessions/or informs me if they are running late Almost Never	Is on time for our sessions/or informs me if they are running late Occasionally	Is on time for our sessions/or informs me if they are running late Most of the Time	Is on time for our sessions/or informs me if they are running late Always
Is working on the goals that are important to me/my family	Is working on the goals that are important to me/my family Never	Is working on the goals that are important to me/my family Almost Never	Is working on the goals that are important to me/my family Occasionally	Is working on the goals that are important to me/my family Most of the Time	Is working on the goals that are important to me/my family Always
Provides access to 24/7 on call crisis support	Provides access to 24/7 on call crisis support Never	Provides access to 24/7 on call crisis support Almost Never	Provides access to 24/7 on call crisis support Occasionally	Provides access to 24/7 on call crisis support Most of the Time	Provides access to 24/7 on call crisis support Always
Provides access to support while they are unavailable/sick/on vacation	Provides access to support while they are unavailable/sick/on vacation Never	Provides access to support while they are unavailable/sick/on vacation Almost Never	Provides access to support while they are unavailable/sick/on vacation Occasionally	Provides access to support while they are unavailable/sick/on vacation Most of the Time	Provides access to support while they are unavailable/sick/on vacation Always

Never

Almost Never

Occasionally

Most of the Time

Always

Spends time to get to know me/my family and what is important to me/my family

Spends time to get to know me/my family and what is important to me/my family Never

Spends time to get to know me/my family and what is important to me/my family Almost Never

Spends time to get to know me/my family and what is important to me/my family Occasionally

Spends time to get to know me/my family and what is important to me/my family Most of the Time

Spends time to get to know me/my family and what is important to me/my family Always

Is able to schedule times to see me that are convenient for me/my family

Is able to schedule times to see me that are convenient for me/my family Never

Is able to schedule times to see me that are convenient for me/my family Almost Never

Is able to schedule times to see me that are convenient for me/my family Occasionally

Is able to schedule times to see me that are convenient for me/my family Most of the Time

Is able to schedule times to see me that are convenient for me/my family Always

Is available for me to speak with if I have concerns/needs/questions in between our scheduled times

Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Never

Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Almost Never

Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Occasionally

Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Most of the Time

Is available for me to speak with if I have concerns/needs/questions in between our scheduled times Always

Allows me time to provide feedback of what is working and what is not working

Allows me time to provide feedback of what is working and what is not working Never

Allows me time to provide feedback of what is working and what is not working Almost Never

Allows me time to provide feedback of what is working and what is not working Occasionally

Allows me time to provide feedback of what is working and what is not working Most of the Time

Allows me time to provide feedback of what is working and what is not working Always

Honors my/my families cultural beliefs and values

Honors my/my families cultural beliefs and values Never

Honors my/my families cultural beliefs and values Almost Never

Honors my/my families cultural beliefs and values Occasionally

Honors my/my families cultural beliefs and values Most of the Time

Honors my/my families cultural beliefs and values Always

Validates and affirms my experiences in a culturally responsive manner

Validates and affirms my experiences in a culturally responsive manner Never

Validates and affirms my experiences in a culturally responsive manner Almost Never

Validates and affirms my experiences in a culturally responsive manner Occasionally

Validates and affirms my experiences in a culturally responsive manner Most of the Time

Validates and affirms my experiences in a culturally responsive manner Always

Is on time for our sessions/or informs me if they are running late

Is on time for our sessions/or informs me if they are running late Never

Is on time for our sessions/or informs me if they are running late Almost Never

Is on time for our sessions/or informs me if they are running late Occasionally

Is on time for our sessions/or informs me if they are running late Most of the Time

Is on time for our sessions/or informs me if they are running late Always

Is working on the goals that are important to me/my family

Is working on the goals that are important to me/my family Never

Is working on the goals that are important to me/my family Almost Never

Is working on the goals that are important to me/my family Occasionally

Is working on the goals that are important to me/my family Most of the Time

Is working on the goals that are important to me/my family Always

Provides access to 24/7 on call crisis support

Provides access to 24/7 on call crisis support Never

Provides access to 24/7 on call crisis support Almost Never

Provides access to 24/7 on call crisis support Occasionally

Provides access to 24/7 on call crisis support Most of the Time

Provides access to 24/7 on call crisis support Always

Provides access to support while they are unavailable/sick/on vacation

Provides access to support while they are unavailable/sick/on vacation Never

Provides access to support while they are unavailable/sick/on vacation Almost Never

Provides access to support while they are unavailable/sick/on vacation Occasionally

Provides access to support while they are unavailable/sick/on vacation Most of the Time

Provides access to support while they are unavailable/sick/on vacation Always

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
I have access to my SPARC Staff via the phone	I have access to my SPARC Staff via the phone Strongly Disagree	I have access to my SPARC Staff via the phone Disagree	I have access to my SPARC Staff via the phone Neutral	I have access to my SPARC Staff via the phone Agree	I have access to my SPARC Staff via the phone Strongly Agree	I have access to my SPARC Staff via the phone N/A
I like "meeting" with my SPARC Staff via the phone in between in person visits	I like "meeting" with my SPARC Staff via the phone in between in person visits Strongly Disagree	I like "meeting" with my SPARC Staff via the phone in between in person visits Disagree	I like "meeting" with my SPARC Staff via the phone in between in person visits Neutral	I like "meeting" with my SPARC Staff via the phone in between in person visits Agree	I like "meeting" with my SPARC Staff via the phone in between in person visits Strongly Agree	I like "meeting" with my SPARC Staff via the phone in between in person visits N/A
I have the access to technology I need to "meet" with my SPARC Staff via phone	I have the access to technology I need to "meet" with my SPARC Staff via phone Strongly Disagree	I have the access to technology I need to "meet" with my SPARC Staff via phone Disagree	I have the access to technology I need to "meet" with my SPARC Staff via phone Neutral	I have the access to technology I need to "meet" with my SPARC Staff via phone Agree	I have the access to technology I need to "meet" with my SPARC Staff via phone Strongly Agree	I have the access to technology I need to "meet" with my SPARC Staff via phone N/A

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

N/A

I have access to my SPARC Staff via the phone

I have access to my SPARC Staff via the phone Strongly Disagree

I have access to my SPARC Staff via the phone Disagree

I have access to my SPARC Staff via the phone Neutral

I have access to my SPARC Staff via the phone Agree

I have access to my SPARC Staff via the phone Strongly Agree

I have access to my SPARC Staff via the phone N/A

I like "meeting" with my SPARC Staff via the phone in between in person visits

I like "meeting" with my SPARC Staff via the phone in between in person visits Strongly Disagree

I like "meeting" with my SPARC Staff via the phone in between in person visits Disagree

I like "meeting" with my SPARC Staff via the phone in between in person visits Neutral

I like "meeting" with my SPARC Staff via the phone in between in person visits Agree

I like "meeting" with my SPARC Staff via the phone in between in person visits Strongly Agree

I like "meeting" with my SPARC Staff via the phone in between in person visits N/A

I have the access to technology I need to "meet" with my SPARC Staff via phone

I have the access to technology I need to "meet" with my SPARC Staff via phone Strongly Disagree

I have the access to technology I need to "meet" with my SPARC Staff via phone Disagree

I have the access to technology I need to "meet" with my SPARC Staff via phone Neutral

I have the access to technology I need to "meet" with my SPARC Staff via phone Agree

I have the access to technology I need to "meet" with my SPARC Staff via phone Strongly Agree

I have the access to technology I need to "meet" with my SPARC Staff via phone N/A

SPARC 2022 Client Satisfaction Survey (May 2022)

Question Title

* 1. Please let us know what service you receive from us

Question Title

* 2. Please let us know the name(s) of the SPARC staff that work with you/your family (OPTIONAL)

Question Title

* 3. I feel that my services with SPARC have helped support me/my family, with 1 being not at all and 10 being a very positive impact

Question Title

* 4. Please rate the below statements on a scale of Never to Always. Please add any additional feedback in the comment box below

Question Title

* 5. Please check all of the areas your SPARC Staff has supported you in. Check all that apply

Question Title

* 6. On a scale of 1-10, how likely would you be to recommend a friend or family member to receive services from SPARC?

Question Title

* 7. Please share your experience with using telephonic and video based services and support

Question Title

* 8. I knew who I could contact at SPARC with any questions or concerns I had

Question Title

* 9. I have accessed information about SPARC from their website or social media postings

Question Title

* 10. What can we do better at SPARC to support you/your family?

Question Title

* 11. General Comments of Satisfaction or Areas of Improvement