Customer Satisfaction Survey 2013 1. Guest Experience Survey 2013 Your opinion is important...thanks so much for helping us! Question Title * 1. How would you rate your overall experience at Citrus Hair Salon? Amazing. I would tell my friends about the experience! Great. Better than I'd expect from another salon. I have no complaints. The same as I'd expect from another salon. Okay. I was somewhat disappointed. Poor. Worst than I'd expect from another salon. If you were not happy in any way, please tell me what happened. I won't know what to change otherwise! Question Title * 2. How would you rate your overall experience at Citrus Hair Salon? Amazing. I would tell my friends about the experience! Great. Better than I'd expect from another salon. I have no complaints. The same as I'd expect from another salon. Okay. I was somewhat disappointed. Poor. Worst than I'd expect from another salon. If you were not happy in any way, please tell me what happened. I won't know what to change otherwise! Question Title * 3. Which stylist did you see? (you can go to our staff page on our website if you can't remember your stylist's name: (http://www.citrushairsalon.com/AboutUs/OurStaff.aspx) Jeremy Nicole Dimitra Jasmine Melanie Deidre Affie Antonella Question Title * 4. How would you rate your stylist on: Great! Good Satisfactory Unsatisfactory Poor Appearance and manner of dress Appearance and manner of dress Great! Appearance and manner of dress Good Appearance and manner of dress Satisfactory Appearance and manner of dress Unsatisfactory Appearance and manner of dress Poor Friendliness Friendliness Great! Friendliness Good Friendliness Satisfactory Friendliness Unsatisfactory Friendliness Poor Thoroughness in his/her consultation with you Thoroughness in his/her consultation with you Great! Thoroughness in his/her consultation with you Good Thoroughness in his/her consultation with you Satisfactory Thoroughness in his/her consultation with you Unsatisfactory Thoroughness in his/her consultation with you Poor Personal service and attention Personal service and attention Great! Personal service and attention Good Personal service and attention Satisfactory Personal service and attention Unsatisfactory Personal service and attention Poor Listening skills Listening skills Great! Listening skills Good Listening skills Satisfactory Listening skills Unsatisfactory Listening skills Poor His/her ability to give you the style/color you want. His/her ability to give you the style/color you want. Great! His/her ability to give you the style/color you want. Good His/her ability to give you the style/color you want. Satisfactory His/her ability to give you the style/color you want. Unsatisfactory His/her ability to give you the style/color you want. Poor Question Title * 5. How would you rate: Great! Good Satisfactory Less than satisfactory Not applicable Telephone manners of staff Telephone manners of staff Great! Telephone manners of staff Good Telephone manners of staff Satisfactory Telephone manners of staff Less than satisfactory Telephone manners of staff Not applicable Greeting you received on arrival Greeting you received on arrival Great! Greeting you received on arrival Good Greeting you received on arrival Satisfactory Greeting you received on arrival Less than satisfactory Greeting you received on arrival Not applicable Your interaction with other Citrus team members Your interaction with other Citrus team members Great! Your interaction with other Citrus team members Good Your interaction with other Citrus team members Satisfactory Your interaction with other Citrus team members Less than satisfactory Your interaction with other Citrus team members Not applicable Ambiance and Overall Mood of the Salon Ambiance and Overall Mood of the Salon Great! Ambiance and Overall Mood of the Salon Good Ambiance and Overall Mood of the Salon Satisfactory Ambiance and Overall Mood of the Salon Less than satisfactory Ambiance and Overall Mood of the Salon Not applicable Choice of music Choice of music Great! Choice of music Good Choice of music Satisfactory Choice of music Less than satisfactory Choice of music Not applicable Salon appearance and cleanliness Salon appearance and cleanliness Great! Salon appearance and cleanliness Good Salon appearance and cleanliness Satisfactory Salon appearance and cleanliness Less than satisfactory Salon appearance and cleanliness Not applicable Question Title * 6. How likely are you to return to Citrus Hair Salon? I'm definitely coming back! Very likely I haven't decided Unlikely Definitely not Question Title * 7. Is there anything in your experience with us that you would change? Please let us know if there is something we can do to improve, or if there was anything that happened that may have taken away at all from making your visit even better. Question Title * 8. How did you find us? Web search Referred by someone else Walking by Review site Social media site (eg. Facebook, Twitter) Other (please specify) Question Title * 9. If you are happy with your experience, how likely are you to put a review on sites such as Google+ or Yelp? I absolutely will! Very likely Maybe Not likely I don't do reviews Question Title * 10. If you would like to be contacted regarding any of your comments, please enter your information below: Name Email address Phone number Done