The length of time you spent on the phone making an appointment.
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The length of time between the day you made the appointment and the day of your appointment.
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The length of time you spent in our clinic.
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Our staff is friendly and respectful at the front desk (phones, check in, records).
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Our staff is friendly and respectful in billing and collectibles.
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Our staff is friendly and respectful in the lab.
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Our staff is friendly and respectful in pharmacy.
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Our staff is friendly and respectful in the back office (clinicians and nursing staff).
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Our staff is friendly and respectful in WIC.
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Your provider explains your treatment and answers your questions.
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Your provider shows interest in you as a patient.
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Your provider spends adequate time with you.
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Your privacy and confidentiality are respected.
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Your financial situation is considered.
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The clinic is clean and well kept.
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