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* 1. Please provide the details of your venture.

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* 2. Please indicate the total number of business locations you have and specify the order number of the business location referenced in this questionnaire.
For example, if you have 3 business locations and the premises described in this form is the second one, you will enter: 3/2.

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* 3. Please provide the address of the business location for which you are answering questions in this form.

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* 4. In which sector(s) is your business active? You may select multiple options.

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* 5. What are your opening hours at this business premises? Please choose the option that is closest to your hours.

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* 6. Are you open during weekends?

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* 7. How many employees at this current premises?

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* 8. What type of invoicing device do you use at your premises? You may select multiple options.

*If you only issue manual invoices, please continue the survey from Q21.

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* 9. Do you have only one or more invoicing device at your business premises?

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* 10. What is the brand name of your invoicing device, and who is the manufacturer?
*You can usually find this information on the product plate located on the back of the device. If you have multiple invoicing devices from different brands, please list all of them. If you are using an eCommerce or ERP platform, you can skip this question.

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* 11. What is the model number or version of your invoicing device?
*You can usually find this number on the product label on the back of the device. Please note that we are looking for the model number, NOT the serial number. If you have multiple invoicing devices from different brands, please list all of them. If you are using an Webshop or ERP platform, you can skip this question.

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* 12. How old is your invoicing device?

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* 13. Do you plan to replace or update the invoicing device?

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* 14. Which company did you buy the invoicing device from?
*Please provide us the name and contact details of the business you bought the device from.

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* 15. Are you still in contact with the supplier or was it only a one-off purchase?

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* 16. Do you receive regular maintenance services from the supplier or a third-party service provider for your invoicing device?

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* 17. Have you experienced any technical problems with your invoicing device since you purchased it?

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* 18. If you have experienced technical difficulties with your invoicing device, how long does it usually take to fix them?

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* 19. Which peripheral devices connected to your invoicing system do you most frequently encounter issues with?
*If you have experienced problems with the peripherals, you may select multiple options from the list.

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* 20. Do you have a spare invoicing device to replace the broken one as an immediate solution to keep your business running?

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* 21. What operating system is running on your invoicing device?
*If you have more than one device, you may select multiple options from the list.

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* 22. Do you have an Uninterruptible Power Supply (UPS) connected to your invoicing device to keep it operational during a power blackout?

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* 23. What peripherals are connected to your invoicing device? You may select multiple options

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* 24. Do you have a cybersecurity system in place at your premises to protect your invoicing system? Consider options such as routers with firewall capabilities, VPNs, virus protection, etc. You may select multiple options.

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* 25. Do you have an internet connection available at your business premises (i.e. store)?
*If you do not have an internet connection available, please continue the survey from Q30.

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* 26. What is the speed of your internet connection at your business premises?

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* 27. Does your invoicing device connect to the internet?

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* 28. Are other business peripherals connected to your business internet connection at your premises?

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* 29. Do you have a Mobile Internet-capable router (3G/4G/5G) at your business premises as a backup in case the primary internet connection fails?

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* 30. How strong is the Mobile Internet signal (3G/4G/5G) at your business premises?

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* 31. What type of transaction management (POS) software do you use to perform transactions and print receipts or invoices?
*If you only issue manual (handwritten) invoices, cash register, Webshop, or ERP platform please continue the survey at point H after answering this question.

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* 32. Please provide the name of the transaction management (POS) software you are using.

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* 33. Please provide the version number of the transaction management (POS) software you are using. The version number can usually be found in the application's information section, typically under one of the Settings menu options.

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* 34. When did you start using the current transaction management (POS) software?

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* 35. Does your transaction management (POS) software connect to a Central Business Management System (multi-location/multi-store scenario), or is it a standalone solution?
*Multinational companies with numerous stores across a country often connect their POS software to a Central Business Management System, while smaller shops typically use standalone transaction management (POS) software.

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* 36. Is your transaction management (POS) software connected to an accounting application for exporting and tracking business performance and taxes?
*Accounting applications include QuickBooks, Xero, MYOB, etc.

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* 37. Do you perform End-of-Day reports (also called ‘Z’-report)?

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* 38. Do you perform regular sales and transaction data backup exports to safe external or online data storage?

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* 39. What services does your transaction management (POS) software provide? You can select multiple options.

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* 40. What services are you missing from your transaction management (POS) software? What services could help your business thrive better?

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* 41. Please list the types of payments you can accept at your business premises. You can select multiple options.

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* 42. Is your electronic payment system (e.g., EFTPOS card reader, mobile payment, etc.) connected to your invoicing device for easy payment processing, or is it a standalone unit that you have to operate separately?

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* 43. Is it typical in your business to accept advances, or to offer credit or deferred payment options?

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* 44. Is it typical in your business that customers ask for a refund for returning or replacing a product?

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* 45. How often do your clients request a receipt following a transaction?

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* 46. Do you use pre-printed receipts in your business (those that have advertisements or other messages on the back), or do you simply choose a suitable receipt type and use that?

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* 47. Approximately how many rolls (or pads) of receipts do you print in a month?

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* 48. How often do your clients ask for a copy of the receipt to be emailed after a transaction?

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* 49. Do you print coupons, vouchers, loyalty points, advertisements, or any other customer retention or marketing messages on the receipts?

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* 50. Would you be willing to contribute to environmental protection by displaying a copy of your receipt on an external screen instead of printing it out to reduce waste?

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