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2026 Customer Satisfaction Survey
2026 Customer Satisfaction Survey
1.
What County do you live in?
Clarendon
Kershaw
Lee
Richland
Sumter
2.
Overall, how satisfied or dissatisfied are you with Wateree Community Actions?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
How well do our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4.
How would you rate the quality of services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
How responsive have we been to your questions or concerns about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
6.
How long have you been a customer of Wateree Community Actions?
First time receiving services
Second time receiving services
2 - 3 years
4 - 5 years
More than 5 years
Never been served
7.
How likely is it that you would recommend Wateree Community Actions to a friend or colleague?
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely - 10
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely - 10
8.
Overall, are you satisfied with the employees at Wateree Community Actions, neither satisfied nor dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
9.
Overall, how responsive has Wateree Community Actions been to your questions or concerns about our service?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
10.
What does Wateree Community Actions do really well?
11.
How knowledgeable did our employee(s) seem to you?
Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable
Not at all knowledgeable
12.
How many of your questions/problems did the customer service representative at Wateree Community Actions resolve?
All of them
Most of them
About half of them
Some of them
None of them
13.
How well do you feel that Wateree Community Actions understands your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
14.
How often, if ever, do you use other similar services?
Extremely often
Very often
Somewhat often
Not so often
Never
15.
What service(s) did you receive
Head Start / Early Head Start
Educational Assistance
Employment Assistance
Health & Nutrition
Eviction Prevention / Housing
Utility Assistance
Weatherization
Tax Preparation
16.
What changes would Wateree Community Actions have to make for you to give it a higher rating?
17.
Do you have any other comments, questions, or concerns?
18.
Contact Information
Name
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Email Address
Phone Number
Current Progress,
0 of 18 answered
