Welcome!

Help us protect whales, dolphins, and responsible tourism

The World Cetacean Alliance (WCA) is committed to ensuring that all WCA Approved (or WCA Certified) whale and dolphin watching operators follow the highest standards of responsible wildlife tourism. If you’ve had an experience or witnessed something that you feel did not meet these standards, we welcome your feedback.

Please complete this form to report your concern. You may use this form whether you were a participant on the tour in question or witnessed the incident from another vessel, from shore, or in a professional capacity. Your input helps us investigate concerns and maintain the high standards of our programmes.

What Happens Next?
  1. We will acknowledge your complaint within 10 working days.
  2. We will investigate by contacting the operator and reviewing the details.
  3. If a breach is confirmed, the operator may be required to take corrective action, or in serious cases, may lose their WCA Approved status.
  4. We’ll keep you informed and let you know the outcome within 60 days where possible.
If you have any further questions, please contact wcaapproved@worldcetaceanalliance.org. Thank you for helping us ensure that whale watching around the world is done with care and respect for marine life.

Question Title

1. Data and privacy policy disclaimer: This form collects your contact details so that we can send you information and updates regarding your complaint. We will only use the contact details you provide in this form to communicate with you about the complaint you have submitted.

If you click yes below, you consent to the following:
  • We will not share your details with any third party without your explicit consent.
  • We will always keep your complaint anonymous unless we contact you and receive your permission to share your name, if we believe it would be beneficial in addressing the concern.
  • The information you provide will be used only to process your complaint and to take any necessary follow-up actions in response.
  • See our GDPR Privacy Policy for further details on how we manage and protect your data.
By clicking yes, you consent to the WCA collecting and storing your contact and complaint information under the conditions outlined above. (Required.)

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