EDP Winter Classic 2022 - Customer Survey

Thank you for giving EDP Soccer the opportunity to better serve you.

Please take a few minutes to tell EDP about your experience at this event. There is a comments section at the end of this survey where we welcome your detailed feedback and suggestions to help us improve. Although not required, this survey asks for your contact information so that EDP may respond to any specific concerns that you may have, if necessary.

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* 1. Contact Information

Name

Email Address

Club Affiliation

Team Name

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* 2. What role(s) did you have at this event? (Check all that apply)

Team Coach

Team Manager

Parent/Guardian

Player

Other (please specify)

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* 3. What location(s) did you play at during this event?

Green Branch Park: Pittsgrove, NJ

Friendship Fields: Bordentown, NJ

Sawmill YMCA: Hamilton Township, NJ

Iron Peak Sports & Events: Hillsborough, NJ

Capelli Sports Complex: Tinton Falls, NJ

Mercer County Park: West Windsor, NJ

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* 4. To what extent do you agree with these statements?

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly Agree	N/A
It was easy to get information about this event.	It was easy to get information about this event. Strongly disagree	It was easy to get information about this event. Disagree	It was easy to get information about this event. Somewhat disagree	It was easy to get information about this event. Neither agree nor disagree	It was easy to get information about this event. Somewhat agree	It was easy to get information about this event. Agree	It was easy to get information about this event. Strongly Agree	It was easy to get information about this event. N/A
It was easy to register (If applicable).	It was easy to register (If applicable). Strongly disagree	It was easy to register (If applicable). Disagree	It was easy to register (If applicable). Somewhat disagree	It was easy to register (If applicable). Neither agree nor disagree	It was easy to register (If applicable). Somewhat agree	It was easy to register (If applicable). Agree	It was easy to register (If applicable). Strongly Agree	It was easy to register (If applicable). N/A
It was easy to find my fields while at the facility.	It was easy to find my fields while at the facility. Strongly disagree	It was easy to find my fields while at the facility. Disagree	It was easy to find my fields while at the facility. Somewhat disagree	It was easy to find my fields while at the facility. Neither agree nor disagree	It was easy to find my fields while at the facility. Somewhat agree	It was easy to find my fields while at the facility. Agree	It was easy to find my fields while at the facility. Strongly Agree	It was easy to find my fields while at the facility. N/A
It was easy to review my schedules and scores.	It was easy to review my schedules and scores. Strongly disagree	It was easy to review my schedules and scores. Disagree	It was easy to review my schedules and scores. Somewhat disagree	It was easy to review my schedules and scores. Neither agree nor disagree	It was easy to review my schedules and scores. Somewhat agree	It was easy to review my schedules and scores. Agree	It was easy to review my schedules and scores. Strongly Agree	It was easy to review my schedules and scores. N/A
EDP made it easy to handle any challenges I had.	EDP made it easy to handle any challenges I had. Strongly disagree	EDP made it easy to handle any challenges I had. Disagree	EDP made it easy to handle any challenges I had. Somewhat disagree	EDP made it easy to handle any challenges I had. Neither agree nor disagree	EDP made it easy to handle any challenges I had. Somewhat agree	EDP made it easy to handle any challenges I had. Agree	EDP made it easy to handle any challenges I had. Strongly Agree	EDP made it easy to handle any challenges I had. N/A

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* 5. Please rate the following as it pertains to field conditions:

	Very Poor	Poor	Neutral	Good	Excellent
Field lines	Field lines Very Poor	Field lines Poor	Field lines Neutral	Field lines Good	Field lines Excellent
Corner flags	Corner flags Very Poor	Corner flags Poor	Corner flags Neutral	Corner flags Good	Corner flags Excellent
Goals	Goals Very Poor	Goals Poor	Goals Neutral	Goals Good	Goals Excellent
Nets	Nets Very Poor	Nets Poor	Nets Neutral	Nets Good	Nets Excellent
Technical Area	Technical Area Very Poor	Technical Area Poor	Technical Area Neutral	Technical Area Good	Technical Area Excellent
Grass mowed / proper height	Grass mowed / proper height Very Poor	Grass mowed / proper height Poor	Grass mowed / proper height Neutral	Grass mowed / proper height Good	Grass mowed / proper height Excellent
Natural grass / synthetic field quality	Natural grass / synthetic field quality Very Poor	Natural grass / synthetic field quality Poor	Natural grass / synthetic field quality Neutral	Natural grass / synthetic field quality Good	Natural grass / synthetic field quality Excellent
Cleanliness	Cleanliness Very Poor	Cleanliness Poor	Cleanliness Neutral	Cleanliness Good	Cleanliness Excellent

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* 6. Please rate the following as it pertains to event facilities:

	Very Poor	Poor	Neutral	Good	Excellent
Parking lot locations	Parking lot locations Very Poor	Parking lot locations Poor	Parking lot locations Neutral	Parking lot locations Good	Parking lot locations Excellent
Parking lot availability	Parking lot availability Very Poor	Parking lot availability Poor	Parking lot availability Neutral	Parking lot availability Good	Parking lot availability Excellent
Restroom facilities / locations	Restroom facilities / locations Very Poor	Restroom facilities / locations Poor	Restroom facilities / locations Neutral	Restroom facilities / locations Good	Restroom facilities / locations Excellent
Field layout	Field layout Very Poor	Field layout Poor	Field layout Neutral	Field layout Good	Field layout Excellent
Field maps / signs	Field maps / signs Very Poor	Field maps / signs Poor	Field maps / signs Neutral	Field maps / signs Good	Field maps / signs Excellent
Pedestrian / cart pathways	Pedestrian / cart pathways Very Poor	Pedestrian / cart pathways Poor	Pedestrian / cart pathways Neutral	Pedestrian / cart pathways Good	Pedestrian / cart pathways Excellent
Concession facilities / locations	Concession facilities / locations Very Poor	Concession facilities / locations Poor	Concession facilities / locations Neutral	Concession facilities / locations Good	Concession facilities / locations Excellent

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* 7. Please rate the following as it pertains to event customer services:

	Very poor	Poor	Neutral	Good	Excellent
Trash removal / cleanliness	Trash removal / cleanliness Very poor	Trash removal / cleanliness Poor	Trash removal / cleanliness Neutral	Trash removal / cleanliness Good	Trash removal / cleanliness Excellent
Concessions service	Concessions service Very poor	Concessions service Poor	Concessions service Neutral	Concessions service Good	Concessions service Excellent
Concessions quality	Concessions quality Very poor	Concessions quality Poor	Concessions quality Neutral	Concessions quality Good	Concessions quality Excellent
Concessions pricing	Concessions pricing Very poor	Concessions pricing Poor	Concessions pricing Neutral	Concessions pricing Good	Concessions pricing Excellent
Medical response	Medical response Very poor	Medical response Poor	Medical response Neutral	Medical response Good	Medical response Excellent
Weather info / response	Weather info / response Very poor	Weather info / response Poor	Weather info / response Neutral	Weather info / response Good	Weather info / response Excellent
Security	Security Very poor	Security Poor	Security Neutral	Security Good	Security Excellent
Parking staff	Parking staff Very poor	Parking staff Poor	Parking staff Neutral	Parking staff Good	Parking staff Excellent
EDP event staff	EDP event staff Very poor	EDP event staff Poor	EDP event staff Neutral	EDP event staff Good	EDP event staff Excellent

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* 8. Please rate your overall experience with the following from 1 to 5:

	1 (Dissatisfied)	2	3	4	5 (Very Satisfied)
Competition	Competition 1 (Dissatisfied)	Competition 2	Competition 3	Competition 4	Competition 5 (Very Satisfied)
Field Quality	Field Quality 1 (Dissatisfied)	Field Quality 2	Field Quality 3	Field Quality 4	Field Quality 5 (Very Satisfied)
Game Schedule	Game Schedule 1 (Dissatisfied)	Game Schedule 2	Game Schedule 3	Game Schedule 4	Game Schedule 5 (Very Satisfied)
Facilities	Facilities 1 (Dissatisfied)	Facilities 2	Facilities 3	Facilities 4	Facilities 5 (Very Satisfied)
Referees	Referees 1 (Dissatisfied)	Referees 2	Referees 3	Referees 4	Referees 5 (Very Satisfied)
Hotels (If applicable)	Hotels (If applicable) 1 (Dissatisfied)	Hotels (If applicable) 2	Hotels (If applicable) 3	Hotels (If applicable) 4	Hotels (If applicable) 5 (Very Satisfied)
Food	Food 1 (Dissatisfied)	Food 2	Food 3	Food 4	Food 5 (Very Satisfied)
Tournament Communications	Tournament Communications 1 (Dissatisfied)	Tournament Communications 2	Tournament Communications 3	Tournament Communications 4	Tournament Communications 5 (Very Satisfied)
Event Apparel / Merchandise	Event Apparel / Merchandise 1 (Dissatisfied)	Event Apparel / Merchandise 2	Event Apparel / Merchandise 3	Event Apparel / Merchandise 4	Event Apparel / Merchandise 5 (Very Satisfied)

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* 9. How satisfied are you with the referees and officiating at this event?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 10. How satisfied are you with the overall quality of this event?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 11. How likely are you to recommend this tournament to a friend or colleague?

Not At All Likely
0

Extremely Likely
10

Not At All Likely
0

Extremely Likely
10

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* 1. Contact Information

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* 2. What role(s) did you have at this event? (Check all that apply)

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* 3. What location(s) did you play at during this event?

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* 4. To what extent do you agree with these statements?

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* 5. Please rate the following as it pertains to field conditions:

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* 6. Please rate the following as it pertains to event facilities:

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* 7. Please rate the following as it pertains to event customer services:

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* 8. Please rate your overall experience with the following from 1 to 5:

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* 9. How satisfied are you with the referees and officiating at this event?

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* 10. How satisfied are you with the overall quality of this event?

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* 11. How likely are you to recommend this tournament to a friend or colleague?

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* 12. Please add additional comments, questions, or suggestions to improve. Thank you for participating in this survey!

* 12. Please add additional comments, questions, or suggestions to improve.
Thank you for participating in this survey!