* 1. My appointment was scheduled in a reasonable amount of time, and the person with whom I spoke was courteous and helpful.

* 2. I was seen within 15 minutes of my appointment and if not, the reason for the delay was explained to me.

* 3. I found the waiting and treatment areas clean and well maintained.

* 4. The services provided to me were delivered in a reasonable amount of time.

* 5. Considering its limitations, I have found the fit, function and appearance of my orthosis/prosthesis satisfactory.

* 6. I have found my orthosis/prosthesis adequate for my needs.

* 7. I received specific recommendations and/or instructions on proper care and use of my orthosis/prosthesis.

* 8. The orthotist/prosthetist who provided my service was knowledgeable and skillful.

* 9. Overall, I was satisfied with the quality of treatment I received from this company.

* 10. I would recommend this company to others requiring such services.

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