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* 1. Customers complain about slow service or delayed responses

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* 2. The company dismisses feedback or suggestions from business partners

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* 3. Roles and responsibilities in the company can be unclear, leading to overlap in tasks

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* 4. People question decisions made by senior management

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* 5. We back high potential ideas in our teams, even when outcomes are uncertain

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* 6. We promote from within whenever possible.

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* 7. Before starting a project, people have a clear idea what success looks like.

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* 8. Leadership team meetings produce decisive outcomes

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* 9. We speak with colleagues as much as possible rather than relying on email or messaging systems.

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* 10. There is a noticeable resistance to adopting new technologies.

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* 11. Big decisions are made mainly by a small group of execs without input from employees.

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* 12. Employees fail to follow the company's processes.

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* 13. The company has difficulty attracting or retaining top talent.

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* 14. Our people believe we are one of the best at what we do.

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* 15. Our leaders both stretch and support our people.

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* 16. I personally have a well-defined and up to date career plan.

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* 17. I personally expect our stock price* to rise in the next 12 months (*substitute 'industry standing' if not on stock market)

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* 18. The company's leaders are as good at listening as they are at talking.

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* 19. There is an attitude of "This is how we've always done it".

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* 20. The company focusses on its own perceived superiority more than meeting market demands.

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* 21. Meeting start late or over-run.

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* 22. People in the organisation question its objectives.

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* 23. People are rewarded even if they fail after taking risks.

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* 24. People refer to a clear set of emotionally engaging values for the company

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* 25. People know exactly what they are accountable for.

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* 26. People respond positively when crises occur.

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* 27. I personally consider how workload affects the well-being of our people.

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* 28. The company struggles to change quickly to industry trends.

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* 29. The company underestimates the actions of its competitors.

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* 30. Delays happen in projects because of unclear decision-making.

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* 31. Major decisions are delayed due to a lack of consensus among leadership.

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* 32. Leaders initiate difficult conversations rather than avoiding conflict.

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* 33. Staff turnover is generally lower than industry average.

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* 34. Timings and deliverables are well documented and easily accessible.

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* 35. Projects are generally on target and on time.

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* 36. People do not hesitate to ask for help when they need it.

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* 37. Different departments have different priorities or aims

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* 38. Heads of departments clash at senior management meetings

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* 39. People cannot progress their work because others have gone home or clocked off

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* 40. People cast doubt on the motives or abilities of colleagues in other departments

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* 41. What is your email address?

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* 42. Please let us know other companies you compete against frequently or compare yourselves to.

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