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* 1. Which State do you primarily work with?

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* 2. What is your primary role when interacting with Hancock?

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* 3. In the past 6 months, about how many times have you contacted Hancock Support?

  0 1-4 5-10 11-15 16-19 More than 19
Called into the Support Helpdesk
Submitted a ticket via Support@hancocksoftware.com
Accessed http://hancocksoftware.zendesk.com to look up information
Submitted a ticket via http://hancocksoftware.zendesk.com

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* 4. Overall, how would you rate the quality of your customer service experience?

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* 5. What can we do to improve the service provided?

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* 6. How would you rate the quality of Hancock Software ?

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* 7. For the Software Product(s) you use most frequently, please rate the following areas:

  Very Poor Poor Average - neither good or bad Good Very Good N/A
WAP Online (Weatherization Management) Software Performance/ Responsiveness
WAP Online (Weatherization Management) Usability of the Client Management Screens
WAP Online (Weatherization Management) Energy Audit Capabilities
WAP Online (Weatherization Management) Reporting
WAP Online (Weatherization Management) Inventory Management
Utility Assistance Performance
Utility Assistance Reporting
Utility Assistance Client Management
HEAT App Client Management
HEAT App Energy Audit
HEAT App Upload/Download
HEAT App Energy Savings Report

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* 8. Are there specific areas of the software we can improve to make your job go more smoothly? Please list the screens and any suggestions.

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* 9. May we contact you for additional feedback?
NOTE: All surveys are anonymous, and feedback is not shared with anyone outside of Hancock Software. Your feedback will help us improve the product and service, and is greatly appreciated!

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* 10. If you would like to be entered to win an Amazon gift card for your participation please provide an email for your entry. (Note: State employees are not permitted to be entered.)

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