Shared Inbox Management Survey

Thank you for taking the time to complete our short survey

Question Title

1. How many shared inboxes does your team actively manage?

No shared inboxes

1-2

3–5

6–10

More than 10

Question Title

2. Which departments use shared inboxes? (Select all that apply.)

Customer Service

Finance

Claims

Operations

Sales

Compliance

IT Support

Other (please specify)

Question Title

3. What causes the biggest frustration with shared inboxes? (Choose up to three.)

Unsure who owns an email

Emails being missed

Duplicate responses

Slow response times

Constant checking for new emails

Difficult to prioritise urgent requests

No reporting or visibility

Routing emails to the right person

Managing multiple inboxes

Keeping track of email conversations

Question Title

4. How does your team currently know an email has been actioned?

Read/Unread status

Moving emails into folders

Colour categories

Manual notes or spreadsheets

Ticketing system

CRM/Case Management system

We don't have a consistent process

Question Title

5. Approximately how many emails does your busiest shared inbox receive each day?

Less than 20

20–50

50–100

100–250

More than 250

Question Title

6. If you could instantly improve one thing about your shared inboxes, what would it be?

Automatic assignment

Better prioritisation

Automatic routing

Visibility of who's doing what

Faster response times

Better reporting

AI categorisation

Integration with existing systems

Other (please specify)

Shared Inbox Management Survey

Question Title

1. How many shared inboxes does your team actively manage?

Question Title

2. Which departments use shared inboxes? (Select all that apply.)

Question Title

3. What causes the biggest frustration with shared inboxes? (Choose up to three.)

Question Title

4. How does your team currently know an email has been actioned?

Question Title

5. Approximately how many emails does your busiest shared inbox receive each day?

Question Title

6. If you could instantly improve one thing about your shared inboxes, what would it be?

Question Title

7. Would you be interested in receiving the benchmark report and invitation to our webinar?

Question Title

8. Please provide your name.

Question Title

9. Please provide your company name.

Question Title

10. Please provide your work email address.

Shared Inbox Management Survey

Question Title

* 1. How many shared inboxes does your team actively manage?

Question Title

* 2. Which departments use shared inboxes? (Select all that apply.)

Question Title

* 3. What causes the biggest frustration with shared inboxes? (Choose up to three.)

Question Title

* 4. How does your team currently know an email has been actioned?

Question Title

* 5. Approximately how many emails does your busiest shared inbox receive each day?

Question Title

* 6. If you could instantly improve one thing about your shared inboxes, what would it be?

Question Title

* 7. Would you be interested in receiving the benchmark report and invitation to our webinar?

Question Title

* 8. Please provide your name.

Question Title

* 9. Please provide your company name.

Question Title

* 10. Please provide your work email address.

1. How many shared inboxes does your team actively manage?

2. Which departments use shared inboxes? (Select all that apply.)

3. What causes the biggest frustration with shared inboxes? (Choose up to three.)

4. How does your team currently know an email has been actioned?

5. Approximately how many emails does your busiest shared inbox receive each day?

6. If you could instantly improve one thing about your shared inboxes, what would it be?

7. Would you be interested in receiving the benchmark report and invitation to our webinar?

8. Please provide your name.

9. Please provide your company name.

10. Please provide your work email address.