Customer Connect Survey

Question Title

* 1. How long have you been a customer of The Maker's Hub?

Less than six months

Six months to a year

1 - 2 years

Since opening

I haven't used your services yet

Question Title

* 2. In your opinion, what should handmade retail shops do in response to the COVID-19 crisis?

Remain Open

Temporarily Close

Other (please specify)

Question Title

* 3. Overall, how satisfied are you with The Maker's Hub's response to the COVID-19?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Other (please specify)

Question Title

* 4. How do you feel about purchasing from home-based, handmade businesses right now?

Safe

Nothing has changed

Feels supportive

Concerned

I hadn't considered it before now

Socially obligated to try and keep them in business

Other (please specify)

Question Title

* 5. How would you describe your current handmade shopping activity?

Nothing has changed

Shopping more than usual

Less but still buying

None, it's not essential

Other (please specify)

Question Title

* 6. How concerned are you that orders may be contaminated?

Low

High

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 7. What are your thoughts about ordering online and shipping during this time (i.e safe, unethical, smart, necessary...etc)

Question Title

* 8. What do you think the safest option is to get product(s) to customers?

Shipping

Delivery

Porch Pickup

The Maker's Hub pickup service once resumed

None, all non-essential businesses should be closed

Other (please specify)

Question Title

* 9. What do you like to see on our social media? Check all that apply.

Maker Features

Live Videos

Product Features

Community Events

Pop-up Markets

Workshops

Testimonies

Inspiring Quotes

Shout Outs

Our Services

Other (please specify)

Customer Connect Survey

Question Title

* 1. How long have you been a customer of The Maker's Hub?

Question Title

* 2. In your opinion, what should handmade retail shops do in response to the COVID-19 crisis?

Question Title

* 3. Overall, how satisfied are you with The Maker's Hub's response to the COVID-19?

Question Title

* 4. How do you feel about purchasing from home-based, handmade businesses right now?

Question Title

* 5. How would you describe your current handmade shopping activity?

Question Title

* 6. How concerned are you that orders may be contaminated?

Question Title

* 7. What are your thoughts about ordering online and shipping during this time (i.e safe, unethical, smart, necessary...etc)

Question Title

* 8. What do you think the safest option is to get product(s) to customers?

Question Title

* 9. What do you like to see on our social media? Check all that apply.

Question Title

* 10. We're interested in what you have to say, please share any thoughts and comments with us. Your message is anonymous.