Question Title Water Districts Service Standards GMW manages four pumped pipelines that supply Domestic and Stock water to more than 800 customers in the East Loddon and Tungamah water districts.The service standards for our Water Districts are: Number of supply interruptions for continuous periods in excess of 96 hours - target of 0 Efficiency achieved as a percentage of delivered - target of 85% The first is an indicator that reports any unplanned interruption to service that is the result of asset failure causing a service outage for longer than 96 hours to one or more customers.And the second efficiency measure is determined as the difference between the recorded deliveries against the measured inflows. Question Title * 1. Are the service standards we currently have relevant? Is this service standard meaningful to you? Is the provision of this service standard meeting your needs? Number of supply interruptions for continuous periods in excess of 96 hours Yes No Number of supply interruptions for continuous periods in excess of 96 hours Is this service standard meaningful to you? menu Yes No Number of supply interruptions for continuous periods in excess of 96 hours Is the provision of this service standard meeting your needs? menu Efficiency achieved as a percentage of delivered Yes No Efficiency achieved as a percentage of delivered Is this service standard meaningful to you? menu Yes No Efficiency achieved as a percentage of delivered Is the provision of this service standard meeting your needs? menu Question Title * 2. What is your greatest customer service need? Question Title * 3. Do these service standards represent this need? Yes No Other (please specify) Question Title * 4. Can you manage different timeframes of supply interruptions at different times of the year? Question Title * 5. Is there a better way of providing supply interruption notifications? Question Title * 6. Do you think that efficiency should be measured by the recorded deliveries against the the measured inflows? Yes No Question Title * 7. If you answered no, how can we change this measure to provide better information to our customers? Question Title * 8. Postcode For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy Submit response >>