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Customer Service Survey

Thank you for your participation with Howard County Recreation and Parks (HCRP) and the Western Howard County Warhawks Football and Cheer Program this past season. Please take a moment to fill out this survey, so that we can continue to improve our program. Please fill out one for each football or cheer participant you have in our program.

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* 1. In which area of the county do you reside?

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* 2. How long has your child participated in a Tackle Football or Cheer Program with Howard County Recreation and Parks?

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* 3. Which Division did your child play in?

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* 4. What was the age group of which your child participated?

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* 5. Please evaluate the program:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I understand the board structure/what they do for program
I know when board/booster meetings are held
I have attended the board meetings at least once
I would attend meetings, if I knew about them in advance
I would join the booster club, if provided information
The welcome letter was informative
Parent orientation answered program questions
I know how to locate the WARHAWKS website and have done so at least once?
The program website was informative
I know at least one member of the Board/boosters
Communications from the WARHAWKS board has been timely and informative given number of teams
The program was well organized
The league rules are fair
I know where to find Mid-Maryland league website
The schedules were well balanced & fair
There was equal competition in your age group

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* 6. I registered before the suggested deadline of July 15th.
(this suggested deadline is given online and in the fliers so we can effectively provide information to participants and their parents; and order needed supplies and equipment).

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* 7. What was the name of your child's head coach?

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* 8. The process for separating players/cheerleaders into

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Different age group teams (football and cheer) was fair (i.e. 9-11 vs 10-12 cheer or 10U vs 11U football)?
D1 or D2 teams were fair

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* 9. Please rate your child's coaching staff organization, instruction, and communication skills

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Head coach generally arrives on time.
Head coaches practice sessions were organized and efficient.
Coach effectively managed August practices to make decisions on player/cheerleader movement and team formation.
Coaches took adequate time to break players/cheerleaders into appropriate divisions and/or teams.
Head coach had assistants when practice began and utilized them well in developing the less skilled participants.
Coaching staff appeared organized and knowledgeable during games/competitions; and for the most part used players appropriately.
Head coach worked with and used assistants effectively; and had quality staff.
Staff effectively explained and demonstrated skills to players/cheerleaders.
Coaches used good verbal/non-verbal communication to players/cheerleaders.
Coaches communicated effectively with parents.
Our Team Admin effiectively communicated to parents.
Team Admin was organized and timely.
Coaches or admin gave information for practice/games/competitionis in a timely manner.
Head Coaches or team admin effectively provided information about advisory board/booster events and meetings to parents.
Coaches used proper safety precautions.
Coaches set clear boundaries to players/cheerleaders in regards to sportsmanship.
Head coach showed excellent sportsmanship and were great role models for my child.
Coaching staff showed excellent sportsmanship.
Head coach and staff handled losing games/competition with class and encouraged players with positive message; not negative.
My child enjoyed playing/cheering for head coach and their staff.

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* 10. Do you see yourself signing your child up to play/cheer with the WHC Warhawks again?

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* 11. How were you involved in the football and cheer program this past season?

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* 12. Please describe your overall experience and indicate any suggestions that might improve next season or anything special that you would like to see continued.

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* 13. Do you support any/all of our programs fundraising efforts?

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* 14. What did you like best about our program?

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* 15. What did you like least about our program?

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* 16. What would be the first thing you would change (if you had the chance)?

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* 17. Please indicate below whether Howard County may or may not quote your written comments, with or without your name, in our promotional materials. By clicking yes, you are authorizing the Recreation and Parks Department to use your name.

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