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SolarWinds Customer Survey
Your Feedback
Thanks in advance for your feedback. Your input is critical to our strategic improvements!
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1.
Which of the following best describes your role?
(Required.)
Network administration
Vice president (VP) or senior vice president (SVP)
Manager of IT
Help desk manager / ITSM
IT services/consultant
Director of IT
Other chief officer, CEO, or owner
Network engineer / architect
SolarWinds administrator
Architect
Channel Partner
Database administrator
Security professional
Chief information officer (CIO) or chief technology officer (CTO)
Monitoring engineer
DevOps
Procurement
Other (please specify)
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2.
On a scale of 0 to 10,
How likely is it that you would recommend SolarWinds to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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3.
What is the primary reason for your score on the previous question?
(Required.)
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4.
Would you be willing to be a reference on SolarWinds behalf?
(Required.)
Yes – as a sales reference
Yes – I could participate in a SolarWinds Webcast
Yes – I could participate in a case study project (written, video, audio)
Yes – I would be willing to provide an anonymous reference
No, Not at this time
Please provide your email address so that we may follow-up with you.
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5.
Which of the following IT challenges are you addressing with SolarWinds products / solutions?
(Required.)
IT cost optimization
Enabling business agility
Enabling digital transformation
Compliance
Security / Cybersecurity
Private/Public/Hybrid and multi-cloud management
Infrastructure performance management
Application performance management
Database performance management
More efficient and effective IT Service Management for improved employee experience
Other (please specify)
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6.
How important are the following drivers for selecting/purchasing IT products / solutions?
(Required.)
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Understanding of my business / personalization of sales proposals
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Functionality and capabilities offered
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Onboarding process
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Breadth of product offerings
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Ease of deployment
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Reliability and availability
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Manageability and scalability
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Cost effectiveness
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Ease of buying process
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Effectiveness of technical support
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Included access to technical resources, training and product updates
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Community site
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.)
Not at all Important
Not Very Important
Somewhat Important
Very Important
Extremely Important
N/A - Don't Know
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7.
What vendors have you considered or used for IT Operations Management? Please check all that apply.
(Required.)
Amazon Web Services
Atlassian
Broadcom
Cisco/AppDynamics
DataDog
Dynatrace
FreshService
HP
IBM
Idrea
LogicMonitor
ManageEngine
Microfocus
Microsoft
New Relic
Oracle
PRTG
Quest Software
RedGate
ScienceLogic
ServiceNow
Splunk
Other (please specify)
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8.
Rate the following SolarWinds capabilities in terms of how differentiated they are compared to other IT vendors.
(Required.)
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Understanding of my business / personalization of sales proposals
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Functionality and capabilities offered
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Onboarding process
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Breadth of product offerings
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Ease of deployment
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Reliability and availability
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Manageability and scalability
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Cost effectiveness
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Ease of buying process
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Effectiveness of technical support
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Included access to technical resources, training and product updates
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Community site
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.)
Much Worse than other IT
Worse than other IT vendors
Same as other IT vendors
Better than other IT vendors
Much better than other IT vendors
N/A - Don't Know
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9.
Which of following benefits/improvements have you experienced by using SolarWinds products/solutions? (select all that apply)
(Required.)
IT / security staff productivity
IT / security staff cost savings
Improved visibility
Simplified or consolidated IT management infrastructure
Help desk call, troubleshooting reduction
Greater application availability, resiliency
More optimized application infrastructure delivery
Improved operational and compliance reporting/auditing tasks
Faster deployment of IT services and applications
Improved internal or regulatory compliance of IT infrastructure
Improved application performance and availability for employees and/or customers
Other (please specify)
None of the above
10.
What value or feature can SolarWinds add to its products to increase our value to you?
Current Progress,
0 of 24 answered