Community Needs Assessment Question Title * 1. Do you have a library card? Yes No Question Title * 2. What Parkland County Library do you identify yourself with? Entwistle Keephills Duffield Tomahawk other: urban library (ex: Stony Plain, Spruce Grove, Edmonton) I don't have a preferred library but I live in Parkland County Question Title * 3. What is your age range? Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 4. Do you have children under the age of 12 in your household? Yes No Question Title * 5. On average, how often do you visit your library? Every day A few times a week About once a week A few times a month Once a month Less than once a month Question Title * 6. How would you rate customer service provided by library staff/volunteers? Excellent Good Fair Poor Don't know/ Not applicable Excellent Good Fair Poor Don't know/ Not applicable Other (please specify) Question Title * 7. How would you rate library collections? (Books, DVDs, Music, Newspapers, etc) Excellent Good Fair Poor Don't know/ Not applicable Excellent Good Fair Poor Don't know/ Not applicable Question Title * 8. How would you rate programs? (hobby/interest-based classes, storytimes, educations events, yoga etc.) Excellent Good Fair Poor Don't Know/ Not applicable Excellent Good Fair Poor Don't Know/ Not applicable Question Title * 9. How would you rate online services? (Website, catalog, eResources etc) Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 10. How would you rate ILL (Inter-library loan) Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 11. How would you rate our computers and printers? Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 12. How would you rate internet access in the library? Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 13. How would you rate library facilities? Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 14. How would you rate library hours of operation? Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 15. Overall, how would you rate our libraries? Excellent Good Fair Poor Don't Know/ Not Applicable Excellent Good Fair Poor Don't Know/ Not Applicable Question Title * 16. How Important are borrowing materials to you? (Books, DVDs, Kits, etc.) Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 17. How important are reference services ( Research assistance from librarians) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 18. How Important are programs (Storytimes, hobby/interest classes, educational classes, book clubs, etc.) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 19. How important is access to computers, printers and photocopiers to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 20. How Important are quiet study room and reading spaces to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 21. How important is it to have spaces in the library to gather with friends and family? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 22. How important is internet access and Wi-Fi? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 23. How important are Inter-library loans (ILL)? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 24. How important are online services (website, catalog, eResources, etc.) Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 25. How important is it to have help with computer technology and devices? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 26. How important is access to newspapers and magazines? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 27. How important is it to be able to browse materials? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 28. How important is it to have activities or objects to explore or create? Very Important Important Somewhat Important Not Important Don't know/ Not Applicable Very Important Important Somewhat Important Not Important Don't know/ Not Applicable Question Title * 29. How important are community connections? (Resources about other services in your community) Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 30. Overall, how important is the library to you and your family? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 31. How important are educational programs to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 32. How important are family programs to you? (Events and activities that the whole family can attend Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 33. How important are Early Literacy programs to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 34. How important are physical and mental health programs to you? (Yoga, nutritional information, mindfulness classes) Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 35. How important are Book Clubs to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 36. How important are STEAM programs to you? (Science, Technology, Education, Art and Math- usually geared towards younger students and youth.) Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 37. How important are computer and internet classes to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 38. How important are hobby and craft programs to you?(such as cardmaking, scrapbooking or photography) Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 39. How important are nature and agricultural programs (info sessions) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 40. How important is one-on-one tech help to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 41. How important are writing workshops to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 42. How important are business and entrepreneurial workshops to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 43. Overall, how important is attending a program to you and your family? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 44. What is the best way for you to get library materials? Check all that apply In person at the library Online Curbside Pickup Community Hall/ Centre Other Community Facility Home Delivery Little Free Libraries Question Title * 45. How do you typically find out about library programs? Check all that apply Library Website Social Media (Facebook or Instagram) Local Newspaper Library Program Guide Community Bulletin Boards Posters or signs in the library Word of Mouth Library Staff Don't Know/ Not Applicable Question Title * 46. During the Covid library closure, how important was curbside pickup (borrowing materials) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 47. During the COVID library closure, how important was over the phone or email assistance (research help from librarians and tech support) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 48. During the Covid library closure, how important was virtual programming (storytimes, Builders Club, Teen Book Beat etc.) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 49. During the Covid library closure, how important was our libraries social media (Facebook and Instagram) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 50. During the Covid library closure, how important where our walking/nature clubs and Conversation's in the park programs to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 51. During the Covid library closure, how important was outdoor internet/the computer café to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 52. During the Covid library closure, how important was the library website and catalog to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 53. During the Covid library closure, how important where the library eResources (PressReader, Consumer Reports, Novelist etc.) to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 54. During the Covid library closure, how important was access to eBooks and audiobooks to you? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 55. How would you rate the importance of these services continuing to be offered even after the library facilities are open? Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Very Important Important Somewhat Important Not Important Don't Know/ Not Applicable Question Title * 56. Please tell us what you missed most when the library was closed? Question Title * 57. Do you have a hobby or special interest that you would like to share with the library and community? Question Title * 58. Please tell us how the library or its services could be improved? Question Title * 59. How does the library benefit you and your community? Completed. Thanks for your time!
