ANCOR EVV State Tracker Initial Survey - Partners

ANCOR is committed to sharing information about the impact of Electronic Visit Verification (EVV) as it is implemented across the states.

To this end, we need your help to gather feedback and insight on the current status of EVV Implementation in your state by completing the following survey. The survey consists of twenty-three primarily multiple-choice questions and should take about 10 to 15 minutes to complete.

The information you share will be compiled and shared on our soon to be released EVV Tracker microsite. With this in mind, please be sure to note any portion of your response that should not be shared publicly.

Thanks in advance for your help - we greatly appreciate it!

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* 1. To your knowledge, which of the following stakeholders has your state engaged for input and perspective relative to EVV (please select all that apply)?

Individuals Served and their Families

Individuals Served in self-directed programs

Consumer/Family Advocacy groups

Provider Organizations

Provider Advocacy groups

Direct Support Professionals/Direct Care Workers

Other (please specify)

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* 2. In what ways have stakeholders been engaged in the process (select all that apply)

Written Comment

Information/Education Sessions

Work Groups

Focus Groups and/or Survey

Other (please specify)

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* 3. Has your state established goals relative to its EVV program implementation?

Yes

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* 4. If so, what are the goals that they've identified?

Preventing, identifying, and eliminating fraud, waste, and abuse

Impact on state budget

Improving system interoperability

Increased accountability and better monitoring

Bolster quality improvement efforts

Other (please specify)

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* 5. In your opinion, to what extent do the state's goals and objectives reflect stakeholder feedback?

Goals are in conflict with stakeholder feedback

Goals do not appear to reflect stakeholder feedback

Goals reflect stakeholder feedback

Other (please specify)

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* 6. Did your state complete an evaluation of existing EVV vendor relationships - including those already in use by provider agencies - to make a determination about the capacity of those systems to meet the CURES requirements?

Yes

Don't know.

Other (please specify)

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* 7. How did that determination impact the state's decisions relative to EVV design and implementation?

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* 8. Has your state established a plan to implement, monitor, and oversee their EVV system?

Yes

Don't know.

Other (please specify)

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* 9. If your state has established an implementation plan, what timeline has been established?

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* 10. If your state has established an implementation plan, does it include a readiness review process to ensure the information technology infrastructure is complete and operational prior to implementation and that ensures providers, health plans, and the state have adequate infrastructure and processes in place to use the EVV system?

Yes

Don't know.

Other (please specify)

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* 11. If your state has established an implementation plan, does it include a soft launch strategy (i.e. a time-limited period where the state requires EVV be submitted with a claim but does not deny payment based upon a lack of data or incorrect use of EVV to allow for targeted technical assistance/training)?

Yes

Don't know.

Other (please specify)

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* 12. If your state has established an implementation plan, does it include a training plan?

Yes

Don't know.

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* 13. If a training plan is included, what types of training will be provided:

Pre-launch onsite training

Self-directed online training

Technical assistance webinars/conference calls

Help Desk

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* 14. If a training plan is included, does it include requirements that training is done collaboratively, involving all stakeholders?

Yes

Don't know.

Other (please specify)

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* 15. What EVV Design is your state adopting and/or considering?

State Choice - state contracts with one vendor to provide a single system to all providers

Provider Choice - state defines EVV requirements and gives providers the option to choose an EVV vendor

MCO Choice - state allows MCOs to choose their EVV vendor for use with their provider network

Open Vendor - state chooses EVV vendor and provider may use that solution or use their own EVV vendor

State Developed - state develops, manages, and runs their own EVV system

Don't know.

Please share any additional information of interest:

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* 16. If your state has opted for the State Choice, Open Vendor, or State Developed model, who have they selected as their vendor?

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* 17. What type of EVV solution is your state adopting and/or considering?

Telephone Timekeeping or Telephony - typically requires use of the participant's telephone at the time of visit; can be landline or smartphone / cell phone.

Web-based Global Position Service (GPS) Verification - relies on a GPS-enabled "clock" through a mobile application where the worker clocks in and out using their smartphone or tablet. This solution uses GPS tracking to capture location coordinates and start time of the visit and compare against scheduled visits.

One Time Password Generator - uses a fixed object - or FOB - placed in the participant home. It generates a one-time code when the worker arrives and leaves.

Biometrics - verifies that the appropriate worker provides service using biometric identifiers like voice recognition, fingerprints, iris or facial scan.

Please share any additional information of interest:

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* 18. As part of their stakeholder engagement, has your state addressed the following design/implementation issues?

	Yes	No	Unknown/To Be Determined
Accommodating service delivery locations with limited to no internet access	Accommodating service delivery locations with limited to no internet access Yes	Accommodating service delivery locations with limited to no internet access No	Accommodating service delivery locations with limited to no internet access Unknown/To Be Determined
Affording participants the flexibility to schedule their services based upon their own needs and preferences	Affording participants the flexibility to schedule their services based upon their own needs and preferences Yes	Affording participants the flexibility to schedule their services based upon their own needs and preferences No	Affording participants the flexibility to schedule their services based upon their own needs and preferences Unknown/To Be Determined
Ensuring that the system does not require rigid scheduling and can accommodate last-minute changes	Ensuring that the system does not require rigid scheduling and can accommodate last-minute changes Yes	Ensuring that the system does not require rigid scheduling and can accommodate last-minute changes No	Ensuring that the system does not require rigid scheduling and can accommodate last-minute changes Unknown/To Be Determined
Enabling services to be provided at multiple locations for each individual	Enabling services to be provided at multiple locations for each individual Yes	Enabling services to be provided at multiple locations for each individual No	Enabling services to be provided at multiple locations for each individual Unknown/To Be Determined
Allowing for multiple service delivery locations in a single visit	Allowing for multiple service delivery locations in a single visit Yes	Allowing for multiple service delivery locations in a single visit No	Allowing for multiple service delivery locations in a single visit Unknown/To Be Determined
Providing participants with the ability to review and approve all timesheets	Providing participants with the ability to review and approve all timesheets Yes	Providing participants with the ability to review and approve all timesheets No	Providing participants with the ability to review and approve all timesheets Unknown/To Be Determined

Please share any additional information of interest

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* 19. As you consider your state's overall EVV Implementation efforts, please share any practices, policies, and/or strategies that have been effective.

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* 20. As you consider your state's overall EVV Implementation efforts, please share any practices, policies, and/or strategies that have been challenging.

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* 21. As you consider the disability community's response to EVV implementation, please share any practices and/or strategies that have been effective in advancing your advocacy objectives.

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* 22. Is your state applying to CMS for a Good Faith Delay of implementation of EVV?

Yes

Not yet determined

Do not know

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* 23. Please feel free to share anything additional that may be of interest.

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* 24. Please share your contact information below:

Name *

Company

State/Province *

Email Address *

Phone Number