Purdy's Wharf Fitness Club (PWFC) Member Satisfaction Survey

	Very Dissatisfied		Satisfied		Very Impressed	N/A
Facility cleanliness	Facility cleanliness Very Dissatisfied	Facility cleanliness	Facility cleanliness Satisfied	Facility cleanliness	Facility cleanliness Very Impressed	Facility cleanliness N/A
Friendliness/approachability of staff	Friendliness/approachability of staff Very Dissatisfied	Friendliness/approachability of staff	Friendliness/approachability of staff Satisfied	Friendliness/approachability of staff	Friendliness/approachability of staff Very Impressed	Friendliness/approachability of staff N/A
Staff are helpful	Staff are helpful Very Dissatisfied	Staff are helpful	Staff are helpful Satisfied	Staff are helpful	Staff are helpful Very Impressed	Staff are helpful N/A
Variety of equipment	Variety of equipment Very Dissatisfied	Variety of equipment	Variety of equipment Satisfied	Variety of equipment	Variety of equipment Very Impressed	Variety of equipment N/A
Maintenance of equipment	Maintenance of equipment Very Dissatisfied	Maintenance of equipment	Maintenance of equipment Satisfied	Maintenance of equipment	Maintenance of equipment Very Impressed	Maintenance of equipment N/A
Type of classes being offered	Type of classes being offered Very Dissatisfied	Type of classes being offered	Type of classes being offered Satisfied	Type of classes being offered	Type of classes being offered Very Impressed	Type of classes being offered N/A
Quality of class Instruction	Quality of class Instruction Very Dissatisfied	Quality of class Instruction	Quality of class Instruction Satisfied	Quality of class Instruction	Quality of class Instruction Very Impressed	Quality of class Instruction N/A
Personal Training	Personal Training Very Dissatisfied	Personal Training	Personal Training Satisfied	Personal Training	Personal Training Very Impressed	Personal Training N/A
Quality of Services IE club orientation, program design	Quality of Services IE club orientation, program design Very Dissatisfied	Quality of Services IE club orientation, program design	Quality of Services IE club orientation, program design Satisfied	Quality of Services IE club orientation, program design	Quality of Services IE club orientation, program design Very Impressed	Quality of Services IE club orientation, program design N/A
Change Rooms	Change Rooms Very Dissatisfied	Change Rooms	Change Rooms Satisfied	Change Rooms	Change Rooms Very Impressed	Change Rooms N/A
Members Activities(Motivational Challenges, Special Events)	Members Activities(Motivational Challenges, Special Events) Very Dissatisfied	Members Activities(Motivational Challenges, Special Events)	Members Activities(Motivational Challenges, Special Events) Satisfied	Members Activities(Motivational Challenges, Special Events)	Members Activities(Motivational Challenges, Special Events) Very Impressed	Members Activities(Motivational Challenges, Special Events) N/A
Communication	Communication Very Dissatisfied	Communication	Communication Satisfied	Communication	Communication Very Impressed	Communication N/A

Very Dissatisfied

Satisfied

Very Impressed

N/A

Facility cleanliness

Facility cleanliness Very Dissatisfied

Facility cleanliness

Facility cleanliness Satisfied

Facility cleanliness

Facility cleanliness Very Impressed

Facility cleanliness N/A

Friendliness/approachability of staff

Friendliness/approachability of staff Very Dissatisfied

Friendliness/approachability of staff

Friendliness/approachability of staff Satisfied

Friendliness/approachability of staff

Friendliness/approachability of staff Very Impressed

Friendliness/approachability of staff N/A

Staff are helpful

Staff are helpful Very Dissatisfied

Staff are helpful

Staff are helpful Satisfied

Staff are helpful

Staff are helpful Very Impressed

Staff are helpful N/A

Variety of equipment

Variety of equipment Very Dissatisfied

Variety of equipment

Variety of equipment Satisfied

Variety of equipment

Variety of equipment Very Impressed

Variety of equipment N/A

Maintenance of equipment

Maintenance of equipment Very Dissatisfied

Maintenance of equipment

Maintenance of equipment Satisfied

Maintenance of equipment

Maintenance of equipment Very Impressed

Maintenance of equipment N/A

Type of classes being offered

Type of classes being offered Very Dissatisfied

Type of classes being offered

Type of classes being offered Satisfied

Type of classes being offered

Type of classes being offered Very Impressed

Type of classes being offered N/A

Quality of class Instruction

Quality of class Instruction Very Dissatisfied

Quality of class Instruction

Quality of class Instruction Satisfied

Quality of class Instruction

Quality of class Instruction Very Impressed

Quality of class Instruction N/A

Personal Training

Personal Training Very Dissatisfied

Personal Training

Personal Training Satisfied

Personal Training

Personal Training Very Impressed

Personal Training N/A

Quality of Services IE club orientation, program design

Quality of Services IE club orientation, program design Very Dissatisfied

Quality of Services IE club orientation, program design

Quality of Services IE club orientation, program design Satisfied

Quality of Services IE club orientation, program design

Quality of Services IE club orientation, program design Very Impressed

Quality of Services IE club orientation, program design N/A

Change Rooms

Change Rooms Very Dissatisfied

Change Rooms

Change Rooms Satisfied

Change Rooms

Change Rooms Very Impressed

Change Rooms N/A

Members Activities(Motivational Challenges, Special Events)

Members Activities(Motivational Challenges, Special Events) Very Dissatisfied

Members Activities(Motivational Challenges, Special Events)

Members Activities(Motivational Challenges, Special Events) Satisfied

Members Activities(Motivational Challenges, Special Events)

Members Activities(Motivational Challenges, Special Events) Very Impressed

Members Activities(Motivational Challenges, Special Events) N/A

Communication

Communication Very Dissatisfied

Communication

Communication Satisfied

Communication

Communication Very Impressed

Communication N/A

Question Title

* 2. What do you enjoy most about your visits to this PWFC?

Question Title

* 3. Has your experience at PWFC so far met your initial expectations?

	Has not met expectations		Satisfied		Exceeded expectations
Please rate your experience	Please rate your experience Has not met expectations	Please rate your experience	Please rate your experience Satisfied	Please rate your experience	Please rate your experience Exceeded expectations

Question Title

* 4. Would you recommend PWFC to friends, family or co-workers^

Yes

Maybe

If yes, feel free to leave a name. If no pleas let us know why.

Purdy's Wharf Fitness Club (PWFC) Member Satisfaction Survey

Question Title

* 1. Rate the following based on your satisfaction

Question Title

* 2. What do you enjoy most about your visits to this PWFC?

Question Title

* 3. Has your experience at PWFC so far met your initial expectations?

Question Title

* 4. Would you recommend PWFC to friends, family or co-workers^

Question Title

* 5. Please tell us, if anything, could be changed about the facility, staffing, or services to improve your experience.