The TM Forum is pleased to provide you with this brief survey. This information will be used to plan for 2012 initiatives as well as help us create more value for you and your organization. As you proceed through the survey, please check all that apply. If we have not addressed your objective, please contact us at: cableinfo@tmforum.org.

1.In order to best understand your needs, what is your focus?

Near term/quick hit benefits

Tactical Planning/2012 projects

Long term/Strategic planning

2.Classify your company:

MSO/Cable Operator

Industry Leadership Group (CableLabs/CTAM/SCTE/EuroCable)

Headend/Network/CMTS/CPE (Cable Modem/Settop/Next Gen Home) Vendor

OSS/BSS/Infrastructure Software Vendor

Content/Data/End User Applications Supplier

Consultant/System Integrator

Technical Services Contractor

Other:

3.Who are you?

Executive/CXO/Oversight/Strategy/Marketing

Architect/Technical/Business/Engineering

Manager/Business Process/Line of Business/Products/Services

Analyst/IT/Developer/Data/OSS/BSS/Billing

Operations/Call Center

Other:

4.Service Areas of Interest? (check all that apply)

Residential services (Video, High Speed Data, Digital Voice, CPE, On Demand, Bundles)

Commercial services (Video, High Speed Data, Digital Voice, Ethernet, Enterprise Solutions, Bundles)

Mobility (Video, High Speed Data, Digital Voice, Apps)

Next Gen Initiatives (Cloud, Mobile Media, Advertising, Next Gen Home/CPE , Advanced Network, App store, CableLabs initiatives, IP Video Transformation)

Next Gen Services/Applications

Emedicine

Home Security

Smart Meters

Sensor Webs

Machine-to-Machine

Wireless Gateways

CDN Services

Billing for Content Brokerage

Green Initiatives

Other:

5.Topics of Interest? (check all that apply)

Governance of a converged organization

Operations (standard/Best) practices/Business Process

Measurement/KPI’s

Evaluate “Customer Experience”

Service Delivery Frameworks

Service Assurance

OSS/BSS Architecture

Data Modeling

Process Modeling

Inventory Modeling

Addressing “Big Data”

IPDR – Use Cases/Best Practices

IPDR –Service Definitions (CableLabs or other new definitions)

IPDR - Technical Specification Updates

IPDR – Multi-Party Financial Settlement Capabilities

Net Neutrality / Acceptable Use Policies

Other:

6.If you are responsible for business process and/or you develop standard, measureable practices, which topics are of interest to you? (check all that apply)

Mapping New Services’ Business Process

Mapping Organizations to eTOM/Business Process Framework

Facilitate eTOM/Business Process Framework with “Cable Extensions”

Facilitate Business Process Gap Analysis

Facilitate Benchmarking/KPI development

Facilitate Cable Customer Experience Framework

Facilitate Planning, Policy, and Risk frameworks

Facilitate QOS/SLA Management

Other:

7.If you are an analyst/architect/developer and/or you develop sustainable Architecture, Models, and “mappings” from “reality to abstract” to facilitate Cable business, technology, and customer operations, which topics are of interest to you? (check all that apply)

Service Delivery Frameworks Collaboration

Service Assurance Collaboration

OSS/BSS Architecture Collaboration

Data Modeling Collaboration

Process Modeling Collaboration

Inventory Modeling Collaboration

Next Gen CPE Modeling

SID model with “Cable extensions”

eTOM with “Cable extensions”

NGOSS with “Cable extensions”

Reusable API’s (MTOSI, etc.)

Security for Cable

Cloud for Cable

Usage Accounting

Inter-company settlement for content consumption

Other:

8.For those with IPDR deployed and/or you develop and deploy IPDR as an advanced, near-real-time usage-driven aggregation, billing, business intelligence, and network management OSS/BSS standard, which topics are of interest to you? (check all that apply)

IPDR – Operations RoadMap/Best Practices – Facilitate and begin OSS/BSS mapping

IPDR Protocol –maintaining and evolving the IPDR protocol

IPDR Best Practices

Aggregation

Mediation/Billing

Business Intelligence

Network Management

Performance & Scalability

Storage

Security

Compliance IPDR – CableLabs Service Definitions – Work closely with CableLabs to validate specification

Other IPDR Service Definitions

Co-develop compliance/certification frameworks/best practices

Not Applicable

Other:

9.Market Drivers
Which of the following market drivers are most important to your work in the TM Forum Cable Initiative? (check all that apply)

Transformation for de-centralized to centralized Operating environment?

Transformation for IP Cable

OTT Solutions

Changes in the Customer Profile

Growth requirements in Business/Commercial/Non-residential services

Business efficiency through analytics application

Mobile Solutions

Other:

10.Please select all that apply to you.

I have received TM Forum training

I currently participate in the TM Forum’s Collaboration program

I plan to attend TM Forum events such as Management World or TM Forum Action Week in 2012

I would like to attend a full day or ½ day workshop on topics of interest in 2012

I am interested in a Cable Catalyst demonstration project for 2012

I am interested in participating in a Frameworx for Cable working Group

11.Are you an IPDR User?

Yes

No