Survey for Prospective Residential Customers for Internet Service Question Title * 1. How do you currently access the internet? (Please check your primary source of internet services) Mobile phone data plan Private internet subscription (such as Verizon or Comcast) Connection provided by landlord Free internet connections (for example, public wifi or the public library) Don’t use the internet Other (please specify) OK Question Title * 2. How do you currently access TV? (Please circle your primary source of TV services) Mobile phone data plan Private internet subscription (such as Verizon or Comcast) Cable/satellite subscription (such as Verizon/Comcast or dish/Direct TV) Antenna Connection provided by landlord\Free connections (for example public wifi) Don’t use TV Other (please specify) OK Question Title * 3. If you are currently paying for services, who are your providers? Internet TV OK Question Title * 4. If you pay for these services in a bundle, please indicate what is included in the bundle. 1. mobile phone 2. land line 3. internet subscription 4. cable TV Other (please specify) OK Question Title * 5. How much do you pay for your services? Internet TV Bundle OK Question Title * 6. If you know how many megabytes per second (Mbps) you get for that price, please specify. Internet TV Bundle OK Question Title * 7. What other companies provide services in your area for... Internet TV OK Question Title * 8. On a scale from 1 to 5, with 5 being the most satisfied, how satisfied are you with your current internet service provider with respect to: Least satisfied Neutral Most satisfied Speed of service Speed of service Least satisfied Speed of service Speed of service Neutral Speed of service Speed of service Most satisfied Price of service Price of service Least satisfied Price of service Price of service Neutral Price of service Price of service Most satisfied Reliability of service Reliability of service Least satisfied Reliability of service Reliability of service Neutral Reliability of service Reliability of service Most satisfied Customer service Customer service Least satisfied Customer service Customer service Neutral Customer service Customer service Most satisfied Overall performance Overall performance Least satisfied Overall performance Overall performance Neutral Overall performance Overall performance Most satisfied Other (please specify) OK Question Title * 9. On a scale of 1 to 5, with 5 being the most likely, how likely would you be to change to a reliable, faster, lower-cost community-owned internet service provider? Least likely Neutral Most likely Least likely Neutral Most likely OK Question Title * 10. What are your reservations, if any, about changing internet or TV service providers? OK DONE