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Survey for Prospective Residential Customers for Internet Service
1.
How do you currently access the internet? (Please check your primary source of internet services)
Mobile phone data plan
Private internet subscription (such as Verizon or Comcast)
Connection provided by landlord
Free internet connections (for example, public wifi or the public library)
Don’t use the internet
Other (please specify)
2.
How do you currently access TV? (Please circle your primary source of TV services)
Mobile phone data plan
Private internet subscription (such as Verizon or Comcast)
Cable/satellite subscription (such as Verizon/Comcast or dish/Direct TV)
Antenna
Connection provided by landlord\Free connections (for example public wifi)
Don’t use TV
Other (please specify)
3.
If you are currently paying for services, who are your providers?
Internet
TV
4.
If you pay for these services in a bundle, please indicate what is included in the bundle.
1. mobile phone
2. land line
3. internet subscription
4. cable TV
Other (please specify)
5.
How much do you pay for your services?
Internet
TV
Bundle
6.
If you know how many megabytes per second (Mbps) you get for that price, please specify.
Internet
TV
Bundle
7.
What other companies provide services in your area for...
Internet
TV
8.
On a scale from 1 to 5, with 5 being the most satisfied, how satisfied are you with your current internet service provider with respect to:
Least satisfied
Neutral
Most satisfied
Speed of service
Least satisfied
Neutral
Most satisfied
Price of service
Least satisfied
Neutral
Most satisfied
Reliability of service
Least satisfied
Neutral
Most satisfied
Customer service
Least satisfied
Neutral
Most satisfied
Overall performance
Least satisfied
Neutral
Most satisfied
Other (please specify)
9.
On a scale of 1 to 5, with 5 being the most likely, how likely would you be to change to a reliable, faster, lower-cost community-owned internet service provider?
Least likely
Neutral
Most likely
Least likely
Neutral
Most likely
10.
What are your reservations, if any, about changing internet or TV service providers?
Current Progress,
0 of 10 answered