Survey for Prospective Residential Customers for Internet Service

Question Title

1. How do you currently access the internet? (Please check your primary source of internet services)

Mobile phone data plan

Private internet subscription (such as Verizon or Comcast)

Connection provided by landlord

Free internet connections (for example, public wifi or the public library)

Don’t use the internet

Other (please specify)

Question Title

2. How do you currently access TV? (Please circle your primary source of TV services)

Mobile phone data plan

Private internet subscription (such as Verizon or Comcast)

Cable/satellite subscription (such as Verizon/Comcast or dish/Direct TV)

Antenna

Connection provided by landlord\Free connections (for example public wifi)

Don’t use TV

Other (please specify)

Question Title

3. If you are currently paying for services, who are your providers?

Internet

Question Title

4. If you pay for these services in a bundle, please indicate what is included in the bundle.

1. mobile phone

2. land line

3. internet subscription

4. cable TV

Other (please specify)

Question Title

5. How much do you pay for your services?

Internet

Bundle

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6. If you know how many megabytes per second (Mbps) you get for that price, please specify.

Internet

Bundle

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7. What other companies provide services in your area for...

Internet

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8. On a scale from 1 to 5, with 5 being the most satisfied, how satisfied are you with your current internet service provider with respect to:

	Least satisfied		Neutral		Most satisfied
Speed of service	Speed of service Least satisfied	Speed of service	Speed of service Neutral	Speed of service	Speed of service Most satisfied
Price of service	Price of service Least satisfied	Price of service	Price of service Neutral	Price of service	Price of service Most satisfied
Reliability of service	Reliability of service Least satisfied	Reliability of service	Reliability of service Neutral	Reliability of service	Reliability of service Most satisfied
Customer service	Customer service Least satisfied	Customer service	Customer service Neutral	Customer service	Customer service Most satisfied
Overall performance	Overall performance Least satisfied	Overall performance	Overall performance Neutral	Overall performance	Overall performance Most satisfied

Other (please specify)

Question Title

9. On a scale of 1 to 5, with 5 being the most likely, how likely would you be to change to a reliable, faster, lower-cost community-owned internet service provider?

Least likely

Neutral

Most likely

Least likely

Neutral

Most likely

Survey for Prospective Residential Customers for Internet Service

Question Title

* 1. How do you currently access the internet? (Please check your primary source of internet services)

Question Title

* 2. How do you currently access TV? (Please circle your primary source of TV services)

Question Title

* 3. If you are currently paying for services, who are your providers?

Question Title

* 4. If you pay for these services in a bundle, please indicate what is included in the bundle.

Question Title

* 5. How much do you pay for your services?

Question Title

* 6. If you know how many megabytes per second (Mbps) you get for that price, please specify.

Question Title

* 7. What other companies provide services in your area for...

Question Title

* 8. On a scale from 1 to 5, with 5 being the most satisfied, how satisfied are you with your current internet service provider with respect to:

Question Title

* 9. On a scale of 1 to 5, with 5 being the most likely, how likely would you be to change to a reliable, faster, lower-cost community-owned internet service provider?

Question Title

* 10. What are your reservations, if any, about changing internet or TV service providers?

1. How do you currently access the internet? (Please check your primary source of internet services)

2. How do you currently access TV? (Please circle your primary source of TV services)

3. If you are currently paying for services, who are your providers?

4. If you pay for these services in a bundle, please indicate what is included in the bundle.

5. How much do you pay for your services?

6. If you know how many megabytes per second (Mbps) you get for that price, please specify.

7. What other companies provide services in your area for...

8. On a scale from 1 to 5, with 5 being the most satisfied, how satisfied are you with your current internet service provider with respect to:

9. On a scale of 1 to 5, with 5 being the most likely, how likely would you be to change to a reliable, faster, lower-cost community-owned internet service provider?

10. What are your reservations, if any, about changing internet or TV service providers?