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* 1. How likely is it that you would recommend this Credit Union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 2. How reliable is this Credit Union?

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* 3. How up-to-date is this Credit Union?

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* 4. To what extent does this Credit Union care about your individual situation?

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* 5. To what extent does this Credit Union help you control your finances so you can meet your financial goals?

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* 6. How fair or unfair are the account fees at this Credit Union?

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* 7. How satisfied are you with the security of this Credit Union’s accounts?

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* 8. How satisfied are you with this Credit Union's telephone service?

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* 9. How satisfied are you with the Credit Union's loan products and rates?

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* 10. Please tell us how we can better serve you?

T