Poison Control Center Caller Satisfaction Survey

CHOP Poison Control Center Caller Satisfaction Survey

Your feedback is important to us! We appreciate you filling out our anonymous caller satisfaction survey.

Question Title

1. My call to The Poison Control Center was handled in a timely manner? (Required.)

Strongly agree

Agree

Disagree

Strongly disagree

Question Title

2. Rate your satisfaction of the politeness of the Poison Control Specialist who answered your call. (Required.)

Very Satisfied

Somewhat Satisfied

Not Satisfied

Very Disatisfied

Question Title

3. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who answered the phone. (Required.)

Very Satisfied

Somewhat Satisfied

Not Satisfied

Very Disatisfied

Question Title

4. How did you get our 1-800-222-1222 emergency hotline phone number? (Required.)

Internet/Google

AI (ChatGPT, Grok, Gemini, Siri, etc.)

On a bottle or product

Doctor's Office or Pharmacy

Health insurance company

Other (please specify)

Question Title

5. What would you have done if the Poison Control Center was not there to help you? Select all options that apply. (Required.)

Observed at home

Searched the internet

Called pharmacy, doctor, hospital

Went to doctor or hospital

Called 911

Other (please specify)

Question Title

6. Would you recommend The Poison Control Center to family/friends? (Required.)

Yes

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7. Who provides your medical coverage?
(For informational purposes only, no bill will be sent) (Required.)

Private insurance (Aetna, Cigna, Highmark/Blue Cross, Keystone, United Healthcare, Geisinger Health)

Private insurance AND Medicare

Medicare

Medicaid

CHIP

Tricare

No medical coverage

Other (please specify)

Question Title

8. If you have any feedback for our Center, please write in the box below:

Thank you for your feedback!

🔗 Stay connected: Visit www.chop.edu/poisoncontrol and follow us on Facebook.

🫶 Naloxone for all: The Philadelphia Poison Control Center is dedicated to helping prevent opioid overdoses in our communities. Visit our Naloxone (Narcan) Resource Page to learn about overdose prevention and access free naloxone resources.

❤️ Support our mission: Donate or share your story if we helped you or your family.

Question Title

9. If you wish to share your story, please provide your name and best contact information.

Name (first and last)

Phone

Question Title

* 1. My call to The Poison Control Center was handled in a timely manner? (Required.)

Question Title

* 2. Rate your satisfaction of the politeness of the Poison Control Specialist who answered your call. (Required.)

Question Title

* 3. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who answered the phone. (Required.)

Question Title

* 4. How did you get our 1-800-222-1222 emergency hotline phone number? (Required.)

Question Title

* 5. What would you have done if the Poison Control Center was not there to help you? Select all options that apply. (Required.)

Question Title

* 6. Would you recommend The Poison Control Center to family/friends? (Required.)

Question Title

* 7. Who provides your medical coverage? (For informational purposes only, no bill will be sent) (Required.)

Question Title

* 8. If you have any feedback for our Center, please write in the box below:

Question Title

* 9. If you wish to share your story, please provide your name and best contact information.

1. My call to The Poison Control Center was handled in a timely manner? (Required.)

2. Rate your satisfaction of the politeness of the Poison Control Specialist who answered your call. (Required.)

3. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who answered the phone. (Required.)

4. How did you get our 1-800-222-1222 emergency hotline phone number? (Required.)

5. What would you have done if the Poison Control Center was not there to help you? Select all options that apply. (Required.)

6. Would you recommend The Poison Control Center to family/friends? (Required.)

7. Who provides your medical coverage?
(For informational purposes only, no bill will be sent) (Required.)

8. If you have any feedback for our Center, please write in the box below:

9. If you wish to share your story, please provide your name and best contact information.