Iron Cross Trial Satisfaction and Customer Feedback Survey

Welcome to Iron Cross! We are so glad that you're here and hope that your child enjoyed their FREE TRIAL CLASS!   We would truly appreciate some honest feedback to help us learn, grow, and gain wisdom from your experience. We promise this survey won't take long and will be reviewed directly by the owner.  We also want you to know that your feedback and all your answers will remain anonymous and confidential as far as our team members are concerned.
Please take this short survey:) 

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* 1. First Impressions Matter! Please rate your initial interaction with us?

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* 2. How would you rate the level of customer service that was provided during your first interaction?

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* 3. Do you feel that we provided a clear explanation of our services and memberships?

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* 4. Were we adequately able to help you and your specific needs?

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* 5. How would you rate your child's experience during the trial class?

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* 6. Did your child's (coach/instructor/teacher) introduce themselves to you either before or after the class?

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* 7. Did your child's coach give you an assessment and class recommendation after the trial class?

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* 8. Did your child's coach help you complete the enrollment by connecting you with one of our sales team members?

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* 9. Did you enroll? (If the answer is NO, what could we improve that would have changed your mind?)

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* 10. Is there any way we could have made your experience better? We would truly appreciate some honest feedback to help us learn, grow, and gain wisdom from your experience with us.

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* 11. Please tell us the following information: 
  • Name: 
  • Child's Name: 
  • What program/programs did they try?
  • What was the date of the trial?

0 of 11 answered
 

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