The Division of Measurement Standards' Metrology Laboratory appreciates the opportunity to provide you calibration services. The laboratory is conducting this survey in order to improve our services. Our objective is the satisfaction of our customers, which we can achieve by performing high-quality calibrations while maintaining a timely turnaround on your request. We value your input. If you have a complaint we will investigate the problem, and if we can, correct it, and inform you of the outcome if you wish.