Satisfaction survey 2022/23

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* 1. What kind of pass did you purchase this year?

Season pass

Spring pass

Day pass(es)

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* 2. What is your age?

Less than 12 years of age

12-17 years of age

18 to 29 years of age

30 to 49 years of age

50 to 65 years of age

65 +

Prefer not to answer

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* 3. How do you identify?

Male

Female

Other

Prefer not to answer

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* 4. How long have you been cross-country skiing on the Mt Mac ski trails?

Started this year

1 to 5 years

6 to 10 years

11 to 20 years

21 + years

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* 5. How often do you typically ski every week?

once or less

2 to 4 times

5 to 7 times

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* 6. What types of trails do you ski on?

Green trails (easy)

Green and blue trails (easy and moderate)

All difficulties (green, blue and black)

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* 7. Which trails do you use?

Only dog-friendly trails

Only trails where dogs are not allowed

Both types of trails

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* 8. How do you typically access the trails (please rank your answers, 1= most frequent)?

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* 9. Do you use the ski chalet?

Yes

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* 10. If yes, how often do you use the Chalet?

occasionally

once a week

2 to 5 times a week

daily or almost daily

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* 11. If yes, for what purposes do you use the Chalet? (Check all that apply)

Waxing my skis

Using my locker

To change

To use the washrooms

To use the sauna

To use the showers

To socialize

To buy a pass or rent equipment

To meet others (for a group ski or a program)

To buy food, drink or skiing supplies/clothing

Other (please specify)

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* 12. How many times did you ski the Skyline Trail or Fraser loop trails this season?

0 to 3

4 to 7

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* 13. Do you ski with a dog?

Yes

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* 14. If you own a dog, how often do you ski with your dog?

0 to 25% of the time

25 to 50% of the time

50 to 75% of the time

75 to 100% of the time

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* 15. When do you ski?

On weekdays

On weekends

Both weekdays and weekends

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* 16. If you ski in the evenings when it’s dark, where do you ski?

On lit trails only

On lit and unlit trails

Mostly on unlit trails

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* 17. How would you describe the reasons you ski (check all that apply)

Mental health

General Physical fitness

To spend time with family/friends

Involvement in a ski program

To train for ski races or events

To spend time in nature/outdoors

To use/gather at one of the huts

Other (please specify)

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* 18. How satisfied are you with:

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Membership and day pass purchase online platform	Membership and day pass purchase online platform Very unsatisfied	Membership and day pass purchase online platform Unsatisfied	Membership and day pass purchase online platform Neutral	Membership and day pass purchase online platform Satisfied	Membership and day pass purchase online platform Very satisfied
Our website	Our website Very unsatisfied	Our website Unsatisfied	Our website Neutral	Our website Satisfied	Our website Very satisfied
Staff service at the Chalet	Staff service at the Chalet Very unsatisfied	Staff service at the Chalet Unsatisfied	Staff service at the Chalet Neutral	Staff service at the Chalet Satisfied	Staff service at the Chalet Very satisfied
Grooming frequency	Grooming frequency Very unsatisfied	Grooming frequency Unsatisfied	Grooming frequency Neutral	Grooming frequency Satisfied	Grooming frequency Very satisfied
Grooming quality	Grooming quality Very unsatisfied	Grooming quality Unsatisfied	Grooming quality Neutral	Grooming quality Satisfied	Grooming quality Very satisfied
Grooming/trail report and wax of the day information	Grooming/trail report and wax of the day information Very unsatisfied	Grooming/trail report and wax of the day information Unsatisfied	Grooming/trail report and wax of the day information Neutral	Grooming/trail report and wax of the day information Satisfied	Grooming/trail report and wax of the day information Very satisfied
Quality of our programming (Jackrabbits, Bunnies, Lynx, JDP, Adult Lessons)	Quality of our programming (Jackrabbits, Bunnies, Lynx, JDP, Adult Lessons) Very unsatisfied	Quality of our programming (Jackrabbits, Bunnies, Lynx, JDP, Adult Lessons) Unsatisfied	Quality of our programming (Jackrabbits, Bunnies, Lynx, JDP, Adult Lessons) Neutral	Quality of our programming (Jackrabbits, Bunnies, Lynx, JDP, Adult Lessons) Satisfied	Quality of our programming (Jackrabbits, Bunnies, Lynx, JDP, Adult Lessons) Very satisfied
Quality of our events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival, Yukon Ski Marathon)	Quality of our events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival, Yukon Ski Marathon) Very unsatisfied	Quality of our events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival, Yukon Ski Marathon) Unsatisfied	Quality of our events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival, Yukon Ski Marathon) Neutral	Quality of our events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival, Yukon Ski Marathon) Satisfied	Quality of our events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival, Yukon Ski Marathon) Very satisfied
Trail etiquette rules	Trail etiquette rules Very unsatisfied	Trail etiquette rules Unsatisfied	Trail etiquette rules Neutral	Trail etiquette rules Satisfied	Trail etiquette rules Very satisfied
Ability to access and learn about programs and events hosted by the club	Ability to access and learn about programs and events hosted by the club Very unsatisfied	Ability to access and learn about programs and events hosted by the club Unsatisfied	Ability to access and learn about programs and events hosted by the club Neutral	Ability to access and learn about programs and events hosted by the club Satisfied	Ability to access and learn about programs and events hosted by the club Very satisfied
General communication (e-news, hazards on the trail, cold weather policy, emergency response procedures)	General communication (e-news, hazards on the trail, cold weather policy, emergency response procedures) Very unsatisfied	General communication (e-news, hazards on the trail, cold weather policy, emergency response procedures) Unsatisfied	General communication (e-news, hazards on the trail, cold weather policy, emergency response procedures) Neutral	General communication (e-news, hazards on the trail, cold weather policy, emergency response procedures) Satisfied	General communication (e-news, hazards on the trail, cold weather policy, emergency response procedures) Very satisfied
Locker availability	Locker availability Very unsatisfied	Locker availability Unsatisfied	Locker availability Neutral	Locker availability Satisfied	Locker availability Very satisfied
Our efforts to be an inclusive and welcoming place	Our efforts to be an inclusive and welcoming place Very unsatisfied	Our efforts to be an inclusive and welcoming place Unsatisfied	Our efforts to be an inclusive and welcoming place Neutral	Our efforts to be an inclusive and welcoming place Satisfied	Our efforts to be an inclusive and welcoming place Very satisfied
Opportunities to volunteer	Opportunities to volunteer Very unsatisfied	Opportunities to volunteer Unsatisfied	Opportunities to volunteer Neutral	Opportunities to volunteer Satisfied	Opportunities to volunteer Very satisfied
Volunteer support and recognition	Volunteer support and recognition Very unsatisfied	Volunteer support and recognition Unsatisfied	Volunteer support and recognition Neutral	Volunteer support and recognition Satisfied	Volunteer support and recognition Very satisfied
Trail signage and trail safety	Trail signage and trail safety Very unsatisfied	Trail signage and trail safety Unsatisfied	Trail signage and trail safety Neutral	Trail signage and trail safety Satisfied	Trail signage and trail safety Very satisfied
Access to the trails you want to ski on	Access to the trails you want to ski on Very unsatisfied	Access to the trails you want to ski on Unsatisfied	Access to the trails you want to ski on Neutral	Access to the trails you want to ski on Satisfied	Access to the trails you want to ski on Very satisfied
Communication from the club board of directors	Communication from the club board of directors Very unsatisfied	Communication from the club board of directors Unsatisfied	Communication from the club board of directors Neutral	Communication from the club board of directors Satisfied	Communication from the club board of directors Very satisfied
Governance of the club	Governance of the club Very unsatisfied	Governance of the club Unsatisfied	Governance of the club Neutral	Governance of the club Satisfied	Governance of the club Very satisfied

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* 19. Additional comments related to the above questions.

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* 20. What kind of programming would you like to see next year?

Toddlers and parent program (with or without baby glider)

Kids walk-in ski lesson

Kids walk-in games session (60-90 minutes)

Adult walk-in ski lesson

Adult walk-in guided ski tour

Adult guided group ski tour

Adult group lessons for advanced skiers

Senior guided ski tour

Senior ski lessons

Masters ski program

Other (please specify)

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* 21. We are planning to keep our popular events but what kind of events would you like to see more of next year?

Family-oriented events

Child and youth specific events

Adult-oriented events

Events for seniors

Shorter competitive races (e.g. Don Sumanik races, Yukon Champs)

Loppets (e.g. longer “all-citizens” races/event like the Yukon Ski Marathon or the Buckwheat ski classic)

Short self-timed races or events (beginner to advanced)

Food or gathering oriented events

Art and culture oriented events

Individual challenges (like Air North Challenge, ...)

Group challenges

Other ____________________________

Other (please specify)

Satisfaction survey 2022/23

Question Title

* 1. What kind of pass did you purchase this year?

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* 2. What is your age?

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* 3. How do you identify?

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* 4. How long have you been cross-country skiing on the Mt Mac ski trails?

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* 5. How often do you typically ski every week?

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* 6. What types of trails do you ski on?

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* 7. Which trails do you use?

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* 8. How do you typically access the trails (please rank your answers, 1= most frequent)?

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* 9. Do you use the ski chalet?

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* 10. If yes, how often do you use the Chalet?

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* 11. If yes, for what purposes do you use the Chalet? (Check all that apply)

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* 12. How many times did you ski the Skyline Trail or Fraser loop trails this season?

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* 13. Do you ski with a dog?

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* 14. If you own a dog, how often do you ski with your dog?

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* 15. When do you ski?

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* 16. If you ski in the evenings when it’s dark, where do you ski?

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* 17. How would you describe the reasons you ski (check all that apply)

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* 18. How satisfied are you with:

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* 19. Additional comments related to the above questions.

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* 20. What kind of programming would you like to see next year?

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* 21. We are planning to keep our popular events but what kind of events would you like to see more of next year?

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* 22. Additional comments or feedback: