Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. Which of the following services have you used from Thumbs Up Community Service? (Please select all that apply.) Support Work Support Coordination/Recovery Coach Allied Health Services Clinical Services None of the above Other (please specify) Question Title * 2. How long have you been a participant of Thumbs Up Community Service? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 3. Overall, how satisfied are you with Thumbs Up Community Service? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 4. How well does our services meet your needs and help you work towards your goals? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. How would you rate the quality of our services? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. How would you rate your experience with our service compared to other services? Excellent Above average Average Below average Poor Question Title * 7. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. How likely are you to recommend our service? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Why? Question Title * 9. Do you have any other comments, questions, or concerns? Question Title * 10. How comfortable do you feel about providing feedback/making a complaint about Thumbs Up? Very Comfortable Somewhat Comfortable Neutral Somewhat Uncomfortable Very Uncomfortable Done