Customer Satisfaction Survey
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
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1.
Which of the following services have you used from Thumbs Up Community Service? (Please select all that apply.)
(Required.)
Support Work
Support Coordination/Recovery Coach
Allied Health Services
Clinical Services
None of the above
Other (please specify)
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2.
How long have you been a participant of Thumbs Up Community Service?
(Required.)
Less than six months
Six months to a year
1 - 2 years
More than 2 years
I am not a customer
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3.
Overall, how satisfied are you with Thumbs Up Community Service?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
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4.
How well does our services meet your needs and help you work towards your goals?
(Required.)
Extremely well
Very well
Somewhat well
Not so well
Not at all well
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5.
How would you rate the quality of our services?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
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6.
How would you rate your experience with our service compared to other services?
(Required.)
Excellent
Above average
Average
Below average
Poor
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7.
How responsive have we been to your questions or concerns?
(Required.)
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
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8.
How likely are you to recommend our service?
(Required.)
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
Why?
9.
Do you have any other comments, questions, or concerns?
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10.
How comfortable do you feel about providing feedback/making a complaint about Thumbs Up?
(Required.)
Very Comfortable
Somewhat Comfortable
Neutral
Somewhat Uncomfortable
Very Uncomfortable