Managing a Card Program in Today's Climate

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* 1. On a scale of 1 to 5, how problematic are the following challenges to managing your card program in this new environment? (one - least problematic; five - most problematic)

	1	2	3	4	5	N/A
Managing delivery of new cards	Managing delivery of new cards 1	Managing delivery of new cards 2	Managing delivery of new cards 3	Managing delivery of new cards 4	Managing delivery of new cards 5	Managing delivery of new cards N/A
Adjusting MCCs/spend limits	Adjusting MCCs/spend limits 1	Adjusting MCCs/spend limits 2	Adjusting MCCs/spend limits 3	Adjusting MCCs/spend limits 4	Adjusting MCCs/spend limits 5	Adjusting MCCs/spend limits N/A
Delivery of products to home addresses	Delivery of products to home addresses 1	Delivery of products to home addresses 2	Delivery of products to home addresses 3	Delivery of products to home addresses 4	Delivery of products to home addresses 5	Delivery of products to home addresses N/A
Emergency purchases	Emergency purchases 1	Emergency purchases 2	Emergency purchases 3	Emergency purchases 4	Emergency purchases 5	Emergency purchases N/A
Training of cardholders	Training of cardholders 1	Training of cardholders 2	Training of cardholders 3	Training of cardholders 4	Training of cardholders 5	Training of cardholders N/A
Being disconnected from your team	Being disconnected from your team 1	Being disconnected from your team 2	Being disconnected from your team 3	Being disconnected from your team 4	Being disconnected from your team 5	Being disconnected from your team N/A
Lack of work-from-home infrastructure	Lack of work-from-home infrastructure 1	Lack of work-from-home infrastructure 2	Lack of work-from-home infrastructure 3	Lack of work-from-home infrastructure 4	Lack of work-from-home infrastructure 5	Lack of work-from-home infrastructure N/A

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* 2. What additional challenges are you facing?

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* 3. What insights have you uncovered that have allowed you to deal with these challenges?