Service With A Smile

Simply complete this short survey for your chance to win a £250 Springfields' Gift card. Plus every month there's a chance to win a special prize from one of our stores.

Your feedback is important to us and will be used to improve your future shopping experience with us and contribute to our onsite retail awards. Your total satisfaction is our aim! Fields marked with a * are mandatory

This survey is not open to employees at Springfields Outlet Shopping or their family members.

Your details will not be passed to any third parties.

1. Contact Information

2. What was the date of your visit?


3. Which age range do you fall within?

4. How did you travel here today?

5. How many stores did you visit today?

6. What was your approximate overall spend during your visit to Springfield's?

7. How long did you spend at Springfield's?

8. How often do you shop at Springfields?

9. Please mark out of 1 to 10, 1 being least likely and 10 being most likely.

  1 2 3 4 5 6 7 8 9 10
Would you recommend Springfields to a friend

10. We're keen to provide you with the best shopping experience at Springfields. What can we do to improve? Are there any other stores you would like to see at Springfields?

12. Were you greeted with a smile?

13. On a scale of 1-5, 5 being the best, how would you rate

  1 2 3 4 5
Value for money
Level of customer service

14. Please provide any further feedback you may have on the customer service experience within this store.

15. Do you wish to provide feedback on another store?