'Service With A Smile' - Feedback on your Springfields Experience Thank you for taking the time to share your thoughts on your recent visit to Springfields Designer Outlet & Leisure.Simply complete this short survey for your chance to win a £250 Springfields Gift Card! Your feedback is important to us and will be used to improve your future shopping experience with us.Fields marked with a * are mandatory.Your details will not be passed on to any third parties. For transparency, this survey is not open to employees at Springfields Designer Outlet & Leisure, or their family members. Question Title * 1. Contact Information Name Postcode Email Address Question Title * 2. What was the date of your most recent visit? Date Date Question Title * 3. Which age range do you fall within? Under 18 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 and over Question Title * 4. How did you travel here today? Car Bus Coach Bike Walk Other (please specify) Question Title * 5. How many stores did you visit today? 0 - 1 3 - 5 6 - 9 10+ Question Title * 6. What was your approximate overall spend during your visit to Springfields? £0 - £20 £21 - £40 £41 - £60 £61 - £80 £100+ Question Title * 7. How long did you spend at Springfields? Up to 1 hour 1 - 2 hours 2 - 3 hours 3 hours or more Question Title * 8. How often do you shop at Springfields? Once a week Once a month Once every few months Once a year I haven't shopped at Springfields for over a year I'm a first time visitor Question Title * 9. Please mark out of 1 to 10, 1 being least likely and 10 being most likely. 1 2 3 4 5 6 7 8 9 10 Would you recommend Springfields to a friend Would you recommend Springfields to a friend 1 Would you recommend Springfields to a friend 2 Would you recommend Springfields to a friend 3 Would you recommend Springfields to a friend 4 Would you recommend Springfields to a friend 5 Would you recommend Springfields to a friend 6 Would you recommend Springfields to a friend 7 Would you recommend Springfields to a friend 8 Would you recommend Springfields to a friend 9 Would you recommend Springfields to a friend 10 Question Title * 10. We're keen to provide you with the best shopping experience at Springfields. What can we do to improve? Are there any other stores you would like to see at Springfields? Question Title * 11. We would appreciate your feedback on particular stores you shopped in. Please select a store you wish to rate: Adventure Land Beauty Outlet Ben Sherman Cadbury Outlet Caffè Nero Chapelle Jewellery Claire's Clarks Outlet Costa Coffee Crew Clothing Company Denby Designer Warehouse Dune London Eden Menswear EE FatFace Outlet GAME Gift Company Grape Tree Hallmark Outlet Home & Garden Centre (Blue Diamond) Jack Wills Joules Julian Charles Home Outlet Klass Levi's LUKE 1977 M&S Outlet Molton Brown Mountain Warehouse Next Outlet OSPREY LONDON Pavers Petalo Lounge ProCook Quba & Co. Radley Raging Bull Regatta / Craghoppers Outlet / Dare2Be Roman Saltrock Skechers Skopes Sports Direct Springfields Information Point Springy's American Diner Starlings Toy Outlet Subway Subway The Body Shop The Cosmetics Company Store The Craft Outlet The Fragrance Shop The Kitchen Restaurant The Noshery Co. Cafe & Restuarant The Parlour Restaurant The Sweet Emporium The Works Weird Fish White Stuff Question Title * 12. In the store, were you greeted with a smile? Yes No Question Title * 13. On a scale of 1-5 (5 being the best) how would you rate this store's 1 2 3 4 5 Value for money Value for money 1 Value for money 2 Value for money 3 Value for money 4 Value for money 5 Level of customer service Level of customer service 1 Level of customer service 2 Level of customer service 3 Level of customer service 4 Level of customer service 5 Question Title * 14. Please provide any further feedback you may have on your experience within this store. Question Title * 15. Do you wish to provide feedback on another store? Yes No Question Title * 16. How did you first hear about Springfields Designer Outlet & Leisure? News/Online article Word-of-mouth referral (e.g. from friends, family) Online search (e.g. Google, Yahoo, Bing) Visitor Guide Social media (e.g. Facebook, Instagram) Other (please specify) Done
