Service With A SmileSimply complete this short survey for your chance to win a £250 Springfields' Gift card. Plus every month there's a chance to win a special prize from one of our stores. Your feedback is important to us and will be used to improve your future shopping experience with us and contribute to our onsite retail awards. Your total satisfaction is our aim! Fields marked with a * are mandatory This survey is not open to employees at Springfields Outlet Shopping or their family members.Your details will not be passed to any third parties. Contact Information Question Title 1. Contact Information Name ZIP/Postal Code Email Address What was the date of your visit? Question Title 2. What was the date of your visit? Date Which age range do you fall within? Question Title 3. Which age range do you fall within? Under 18 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+ How did you travel here today? Question Title 4. How did you travel here today? Car Bus Coach Bike Walk Other (please specify) How many stores did you visit today? Question Title 5. How many stores did you visit today? 0 -1 3 - 5 6 - 10 10+ What was your approximate overall spend during your visit to Springfield's? Question Title 6. What was your approximate overall spend during your visit to Springfield's? £0 - £20 £21 - £40 £41 - £60 £61 - £80 £100+ How long did you spend at Springfield's? Question Title 7. How long did you spend at Springfield's? Up to 1 hour 1 - 2 hours 2 - 3 hours 3 hours or more How often do you shop at Springfields? Question Title 8. How often do you shop at Springfields? Once a week Once a month Once every few months Once a year I haven't shopped at Springfields for over a year I'm a first time visitor Please mark out of 1 to 10, 1 being least likely and 10 being most likely. Question Title 9. Please mark out of 1 to 10, 1 being least likely and 10 being most likely. 1 2 3 4 5 6 7 8 9 10 Would you recommend Springfields to a friend Would you recommend Springfields to a friend 1 Would you recommend Springfields to a friend 2 Would you recommend Springfields to a friend 3 Would you recommend Springfields to a friend 4 Would you recommend Springfields to a friend 5 Would you recommend Springfields to a friend 6 Would you recommend Springfields to a friend 7 Would you recommend Springfields to a friend 8 Would you recommend Springfields to a friend 9 Would you recommend Springfields to a friend 10 We're keen to provide you with the best shopping experience at Springfields. What can we do to improve? Are there any other stores you would like to see at Springfields? Question Title 10. We're keen to provide you with the best shopping experience at Springfields. What can we do to improve? Are there any other stores you would like to see at Springfields? We would appreciate your feedback on the stores you shopped in during your visit. Please select a store you would like to rate: Question Title 11. We would appreciate your feedback on the stores you shopped in during your visit. Please select a store you would like to rate: Autonomy Bench Chapelle Jewellery Claire's Accessories Clarks Costa Coffee Cotton Traders Denby Designer Warehouse Outlet Domo Double Two Dragon Carp Edinburgh Woollen Mill Farah Festival Garden Centre Game Gap Outlet Hallmark Hotter Holland & Barrett Jacques Vert Jeff Banks Julian Charles Home Outlet Klass / Anna Rose Love Coffee Marks & Spencer Outlet Mountain Warehouse Nike Factory Store Pavers / Bellissimo Pilot Play Barn Radley London Red5 Roman Sketchers Sports Direct Springfields Information Point Springfields Restaurant Subway T M Lewin Tefal The Beauty Outlet The Body Shop The Craft Outlet The Fragrance Shop The Gift Company The Kitchen The Works / Art Depot Thorntons Tog 24 Trespass Weird Fish Were you greeted with a smile? Question Title 12. Were you greeted with a smile? Yes No On a scale of 1-5, 5 being the best, how would you rate Question Title 13. On a scale of 1-5, 5 being the best, how would you rate 1 2 3 4 5 Value for money Value for money 1 Value for money 2 Value for money 3 Value for money 4 Value for money 5 Level of customer service Level of customer service 1 Level of customer service 2 Level of customer service 3 Level of customer service 4 Level of customer service 5 Please provide any further feedback you may have on the customer service experience within this store. Question Title 14. Please provide any further feedback you may have on the customer service experience within this store. Do you wish to provide feedback on another store? Question Title 15. Do you wish to provide feedback on another store? Yes No Done
