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* 1. How often are payer reimbursements formally audited?

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* 2. How often is a physician chart audit conducted on their CPT and ICD codes?

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* 3. Do you perform prior authorizations?

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* 4. Do you have segregation of duties and other internal controls documented through policies and procedures?

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* 5. How often are all payer contracts reviewed?

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* 6. How often do you conduct financial analysis/benchmarking with budget?

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* 7. Is there a policy/procedure in place to deal with employee disciplinary action?

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* 8. What methods do you use to build a staffing plan? (Select all that apply)

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* 9. How often do you review safety policies and procedures?

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* 10. How often are formal (documented) staff performance reviews conducted?

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* 11. Can patients fill out and submit paperwork prior to the visit?

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* 12. Do you offer interpreters in compliance with ADA?

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* 13. How often do you make regular rounds of the practice space to identify maintenance and safety repair issues?

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* 14. Do you have a back-up or downtime procedure?

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* 15. Do you analyze inbound or outbound referrals to assist with your marketing efforts?

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* 16. Are systems in place for the answering services to reach the on-call physicians, cell phone, or other?

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* 17. Do you track Social Determinates of Health (SDOH)?

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* 18. Do you educate staff on Federal and State requirements and reporting? (e.g., HIPAA, OSHA, fraud and abuse, biohazard, documentation and reporting standards, epidemic response requirements)

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* 19. Do you have a Safety Data Sheet (SDS) for all hazardous materials in the office?

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* 20. Do you have staff training for cybersecurity in place?

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* 21. Do you have a physician peer review process?

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* 22. Do you have a mission, vision and values?

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