SurveyMonkey Powered Online Survey

Welcome Home! Thank you for booking your holiday with Pulse Travel.

We strive to ensure our clients are totally satisfied with their travel arrangements and we value your feedback.

Your feedback is critical and very valuable. Please help us by completing this form. It is only with your feedback that we can ensure we provide the quality of services we set out to.

Also your personal review posted on Google is vital in improving Pulse Travel’s service delivery and you will be supporting an Australian locally owned business.

Google Review Link
Thanking you in advance, and please don’t hesitate to contact us if we can assist you with any future travel arrangements.

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* 1. Client Details:

Your name(s)

Where did you travel:

Travel date:

Your consultant name:

Email address

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* 2. Client Details:

Your name(s)

Where did you travel:

Travel date:

Your consultant name:

Email address

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* 3. What were your trip highlights (what would you recommend) ?

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* 4. How likely is it that you would recommend Pulse Travel to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 5. Overall, how satisfied were your with your consultants service ?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Any other comments...

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* 6. Please rate the service you received from your Pulse Travel consultant and the quality of the travel documentation provided by us.

	Poor	Average	Good	Very Good	Excellent
Professionalism & courtesy	Professionalism & courtesy Poor	Professionalism & courtesy Average	Professionalism & courtesy Good	Professionalism & courtesy Very Good	Professionalism & courtesy Excellent
Knowledge of destinations	Knowledge of destinations Poor	Knowledge of destinations Average	Knowledge of destinations Good	Knowledge of destinations Very Good	Knowledge of destinations Excellent
Pre-departure information	Pre-departure information Poor	Pre-departure information Average	Pre-departure information Good	Pre-departure information Very Good	Pre-departure information Excellent
Final documentation	Final documentation Poor	Final documentation Average	Final documentation Good	Final documentation Very Good	Final documentation Excellent

Any other comments...

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* 7. Please rate your experience with the below services whilst travelling

	Poor	Average	Good	Very Good	Excellent
Airlines	Airlines Poor	Airlines Average	Airlines Good	Airlines Very Good	Airlines Excellent
Transfers	Transfers Poor	Transfers Average	Transfers Good	Transfers Very Good	Transfers Excellent
Hotels	Hotels Poor	Hotels Average	Hotels Good	Hotels Very Good	Hotels Excellent
Tours	Tours Poor	Tours Average	Tours Good	Tours Very Good	Tours Excellent
Local Guides/Representatives whilist on tour	Local Guides/Representatives whilist on tour Poor	Local Guides/Representatives whilist on tour Average	Local Guides/Representatives whilist on tour Good	Local Guides/Representatives whilist on tour Very Good	Local Guides/Representatives whilist on tour Excellent

Please tell us about any standout experiences (positive and negative) while you were travelling......

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* 8. Would you consider using our service again ?

Yes

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* 9. Do you have any other comments you would like to share?

What can we improve:

What we did well:

Trip highlights:

Other:

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* 10. Where would you most likely to travel next ?

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* 11. How did you hear about us ?

Google Search

Promotion

Referral

If referred, who by?

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* 12. Would you like us to add you to our Email Newsletter list?

Yes

Please advise if you don't wish for us to use your comments in our publications or website...