SDCERS Member Portal Satisfaction Survey Page1 / 1 100% of survey complete. Question Title * 1. Select Your Plan Sponsor and Membership Status City Active City Retired City Deferred or Inactive Port Active Port Retired Port Deferred or Inactive Airport Active Airport Retired Airport Deferred or Inactive Question Title * 2. How often do you visit your Member Portal? Once a week Several times per week Once a month Several times per month This was my first time visiting the Member Portal Question Title * 3. How satisfied are you with the SDCERS Member Portal? Extremely satisfied Very satisfied Moderately satisfied Slightly satisfied Not satisfied If applicable, please comment. Question Title * 4. How easy was it to navigate the Member Portal and find the information you were looking for? Extremely easy Very easy Moderately easy Slightly easy Not easy If applicable, please comment. Question Title * 5. Please rate the usefulness of the following Member Portal features. Very Useful Useful Satisfactory Not Useful N/A View/Update Beneficiaries View/Update Beneficiaries Very Useful View/Update Beneficiaries Useful View/Update Beneficiaries Satisfactory View/Update Beneficiaries Not Useful View/Update Beneficiaries N/A Retirement Benefit Calculator Retirement Benefit Calculator Very Useful Retirement Benefit Calculator Useful Retirement Benefit Calculator Satisfactory Retirement Benefit Calculator Not Useful Retirement Benefit Calculator N/A Annual Statements Annual Statements Very Useful Annual Statements Useful Annual Statements Satisfactory Annual Statements Not Useful Annual Statements N/A Service Purchase Contracts Service Purchase Contracts Very Useful Service Purchase Contracts Useful Service Purchase Contracts Satisfactory Service Purchase Contracts Not Useful Service Purchase Contracts N/A Seminar Registration Seminar Registration Very Useful Seminar Registration Useful Seminar Registration Satisfactory Seminar Registration Not Useful Seminar Registration N/A SDCERS Account Information SDCERS Account Information Very Useful SDCERS Account Information Useful SDCERS Account Information Satisfactory SDCERS Account Information Not Useful SDCERS Account Information N/A Reciprocity Reciprocity Very Useful Reciprocity Useful Reciprocity Satisfactory Reciprocity Not Useful Reciprocity N/A Online Applications Online Applications Very Useful Online Applications Useful Online Applications Satisfactory Online Applications Not Useful Online Applications N/A Alerts & Messages Alerts & Messages Very Useful Alerts & Messages Useful Alerts & Messages Satisfactory Alerts & Messages Not Useful Alerts & Messages N/A Question Title * 6. Please rate the usefulness of the following regarding the Portal's layout and design. Very Useful Useful Satisfactory Not Useful Quality of content Quality of content Very Useful Quality of content Useful Quality of content Satisfactory Quality of content Not Useful Accuracy of information Accuracy of information Very Useful Accuracy of information Useful Accuracy of information Satisfactory Accuracy of information Not Useful Quantity of content Quantity of content Very Useful Quantity of content Useful Quantity of content Satisfactory Quantity of content Not Useful Ease of finding information Ease of finding information Very Useful Ease of finding information Useful Ease of finding information Satisfactory Ease of finding information Not Useful Question Title * 7. How likely are you to recommend the Member Portal to other SDCERS members? Very Likely Likely Not Likely Question Title * 8. Will you continue to use the Member Portal? Yes No Please comment about your experience and level of satisfaction. Question Title * 9. What other features, if any, would you like to see added to the SDCERS Member Portal? Please name them below. Question Title * 10. Do you have any other feedback about the services you receive from SDCERS, including communications, member services, or otherwise (benefits administration, publications, and investments)?We appreciate all feedback. If you have a complaint or concern, we want to address your personal issue. Please leave your name and contact info if you would like further assistance. Done