Probe Research is a neutral, third-party, market research and consulting company that helps organizations improve the digital solutions they offer customers and members. We will be filming and looking at the entire insurer website (behind the login) for Medicare Advantage members for its resources and functionality. While we will click into sections and pages that hold personal health information, our focus is not on the health data but on design, navigation, content promotion, usability, tools and resources offered by the insurers. Our research removes all personal information and data since that is not our focus and our clients have strict HIPAA procedures. We expect the filming process to take roughly 60 minutes. We will have you log in and then pass over controls for us to then drive the online session.
Disclosures:
We expect the filming process to take roughly an hour. Pay will be $250