2021 Member Service Survey

Please fill out the following survey to give your feedback about the Member Service Department at Sandy Pines!

Question Title

* 1. What is your Age and Gender?

Age

Gender

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* 2. How long have you been a member at Sandy Pines?

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* 3. Have you been in to meet with our Member Service Staff this season?

Yes

No

I have not stopped in, but I have called

I have not stopped in, but I have emailed

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* 4. If yes, how many times did you stop in?

1 time

1 - 5 time

6 - 10 times

10 + times

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* 5. Did you feel you were properly greeted?

Always

Usually

Sometimes

Rarely

Never

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* 6. Did you feel the staff had the proper knowledge to find a solution to your question?

Exceeded expectations

Met expectations

Below expectations

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* 7. When leaving a voice message, did you feel the response time (during normal business hours) was adequate?

Yes

No

Comments

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* 8. What could we do better to improve our Member Service Department?

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* 9. How would you rate your overall service with the Member Service Department?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful