Hello and Welcome to Canadian Footwear!!

Thank you for taking time to help us better understand our business and the ways we can improve our service to you our dearly valued customer. This survey is composed of 43 questions and should take just under 10 minutes to complete. Please be as candid as possible. We have a service improvement mindset and are looking for opportunities. We very much value your feedback and appreciate your insights. 

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* 1. Please confirm that you have made a purchase at Canadian Footwear within the last 60 days.

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* 2. Please enter the name of the Retail Sales Associate who served you or the invoice # from your receipt. Please enter 'Pass' if below if you do not posses either.

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* 3. What invite method was extended to you to complete this survey?

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* 4. Which Canadian Footwear location did you attend?

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* 5. What time of day was your visit to our store?

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* 6. On what day of the week did your visit occur?

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* 7. What was the initial primary intention of your visit to Canadian Footwear?

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* 8. For whom did you originally intend to shop/purchase for?

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* 9. How did you learn about Canadian Footwear?

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* 10. Which of our advertisements have you seen? Please select all that apply.

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* 11. Upon arrival at our store how many people were in your shopping party? (size of your group)

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* 12. On your visit to Canadian Footwear did you (select all that apply)?

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* 13. How do you gender identify?

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* 14. What range best reflects your age?

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* 15. What is your average annual household income?

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* 16. Which of the following best describes you as a customer of Canadian Footwear?

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* 17. What other footwear retailers did you (or have you) attended in the last 12 months?

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* 18. Please consider your experience with the Retail Sales Professional who served you (the individual who helped you with product selection, proper fitting, and footwear advice).  

How satisfied were you with the experience your Sales Professional provided?

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* 19. How satisfied were you with the following aspects of your personal service? Please select from 1 Very Unsatisfied to 5 Very Satisfied.

  1 2 3 4 5
Positive engaging attitude of your Retail Sales Professional
Sales Professionals ability to listen and understand your needs / requirements
Relaxed / Unrushed experience
Sales Professionals ability to recommend products that meet your stated needs
Your ability to browse product in store accompanied by your Sales Professional
Time spent by your Sales Professional answering your questions
Ability of Sales Professional to help you with properly fitted footwear

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* 20. Which of the following did you experience during your time at Canadian Footwear? Please check all that apply.

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* 21. Did we have the items that piqued your interest in stock?

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* 22. Did you experience a problem during your visit?

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* 23. During your visit did you have occasion to speak with or consult Canadian Footwear store management regarding any problems or challenges and was the matter resolved to your satisfaction?

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* 24. If your issue(s) was/were not resolved would you like to be contacted with respect to your concern?

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* 25. When being assisted by a Retail Sales Professional would you be interested in their recommendation of accessories or products designed to improve/help your footwear experience? (i.e. socks, protectant sprays, etc.)

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* 26. In your own words, what stood out the most about your experience at Canadian Footwear?

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* 27. In your own words, what one thing could we have done to make your experience better?

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* 28. How satisfied were you with the general cleanliness of the Store?

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* 29. How satisfied were you with the value of your purchased product?

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* 30. How satisfied were you with the selection of products available in store?

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* 31. How satisfied were you with the display arrangement of products in store?

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* 32. Have you ever purchased clothing or footwear through a website?

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* 33. Have you ever visited or browsed www.CanadianFootwear.com?

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* 34. Have you ever purchased footwear on www.CanadianFootwear.com?

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* 35. How would you evaluate your experience shopping on CanadianFootwear.com?

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* 36. When considering your next purchase of footwear or footwear accessories where are you most likely to shop?

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* 37. Please rank from 1 to 7 the importance of the following elements of an ideal shopping experience:

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* 38. Overall, how satisfied were you with your visit to Canadian Footwear?

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* 39. How likely are you to recommend Canadian Footwear to friends and family?

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* 40. How likely are you to return to Canadian Footwear in the future?

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* 41. Do you follow us on Social Media (select all that apply)?

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* 42. Canadian Footwear sends out semi-regular newsletters with great insights into our Company, Foot Health, New Products and Special Discounts. Would you be interested in receiving these updates? (you can discontinue at any time).

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* 43. Strava is a Running/Walking & Exercise community where individuals participate in events, track their individual progress, and build community to support one another in achieving their personal fitness goals. Would you be interested in using an App like Strava and joining a Canadian Footwear community?

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