Customer Service Template Question Title * 1. What type of customer are you? External (member of the public) Internal (City of San Jose employee) Question Title * 2. What subject did you contact us regarding? Agendas Boards & Commissions Contracts Elections Grants Records Request (PRA) Other (please specify) Question Title * 3. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative Question Title * 4. How well did we understand your questions and concerns? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. How much time did it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Did not receive a response Question Title * 6. How clear was the information that our customer service representative provided to you? Extremely clear Very clear Somewhat clear Not so clear Not at all clear Question Title * 7. What changes would most improve our customer service? Question Title * 8. Do you have any other comments, questions, or concerns? Question Title * 9. What Staff member assisted you? (Optional) Anh Barbara Cecilia Charulatha Christina Elaine Kate Lucinda Mykel Rebecca Ruth Talanna Teresa Toni Other (please specify). Includes Interns. Question Title * 10. (optional) Would you like to be contacted regarding your experience? If so, please include contact information (phone or email). Submit response >>