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Customer Service Template
1.
What type of customer are you?
External (member of the public)
Internal (City of San Jose employee)
2.
What subject did you contact us regarding?
Agendas
Boards & Commissions
Contracts
Elections
Grants
Records Request (PRA)
Other (please specify)
3.
Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
4.
How well did we understand your questions and concerns?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How much time did it take us to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response
6.
How clear was the information that our customer service representative provided to you?
Extremely clear
Very clear
Somewhat clear
Not so clear
Not at all clear
7.
What changes would most improve our customer service?
8.
Do you have any other comments, questions, or concerns?
9.
What Staff member assisted you? (Optional)
Anh
Barbara
Cecilia
Charulatha
Christina
Elaine
Kate
Lucinda
Mykel
Rebecca
Ruth
Talanna
Teresa
Toni
Other (please specify). Includes Interns.
10.
(optional) Would you like to be contacted regarding your experience? If so, please include contact information (phone or email).