Guest Satisfaction Survey

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50% of survey complete.

Question Title

1. How long have you been a customer? (Required.)

less than 6 months

6 months to less than a 1 year

1 year to less than 3 years

3 years or more

Question Title

2. How often do you use our services? (Required.)

	First Time	Weekly	Bi Weekly	Monthly	Special Occasions	N/A
Massage	Massage First Time	Massage Weekly	Massage Bi Weekly	Massage Monthly	Massage Special Occasions	Massage N/A
Manicure	Manicure First Time	Manicure Weekly	Manicure Bi Weekly	Manicure Monthly	Manicure Special Occasions	Manicure N/A
Pedicure	Pedicure First Time	Pedicure Weekly	Pedicure Bi Weekly	Pedicure Monthly	Pedicure Special Occasions	Pedicure N/A
Facials/Skin Care	Facials/Skin Care First Time	Facials/Skin Care Weekly	Facials/Skin Care Bi Weekly	Facials/Skin Care Monthly	Facials/Skin Care Special Occasions	Facials/Skin Care N/A
Waxing	Waxing First Time	Waxing Weekly	Waxing Bi Weekly	Waxing Monthly	Waxing Special Occasions	Waxing N/A
Hair Salon	Hair Salon First Time	Hair Salon Weekly	Hair Salon Bi Weekly	Hair Salon Monthly	Hair Salon Special Occasions	Hair Salon N/A
Barber Services	Barber Services First Time	Barber Services Weekly	Barber Services Bi Weekly	Barber Services Monthly	Barber Services Special Occasions	Barber Services N/A

Other (please specify)

Question Title

3. What service(s) did you receive on your visit ? (Required.)

Massage

Manicure

Pedicure

Facial/Skin Care

Waxing

Hair

Barbering

Other (please specify)

Question Title

4. For today's visit, how do we rate on the following attributes? (Required.)

	Well Above Average	Above Average	Average	Below Average	Well Below Average
Service Quality	Service Quality Well Above Average	Service Quality Above Average	Service Quality Average	Service Quality Below Average	Service Quality Well Below Average
Service Value	Service Value Well Above Average	Service Value Above Average	Service Value Average	Service Value Below Average	Service Value Well Below Average
Staff Skill/Expertise	Staff Skill/Expertise Well Above Average	Staff Skill/Expertise Above Average	Staff Skill/Expertise Average	Staff Skill/Expertise Below Average	Staff Skill/Expertise Well Below Average
Staff Attitude/Professionalism	Staff Attitude/Professionalism Well Above Average	Staff Attitude/Professionalism Above Average	Staff Attitude/Professionalism Average	Staff Attitude/Professionalism Below Average	Staff Attitude/Professionalism Well Below Average
Cleanliness	Cleanliness Well Above Average	Cleanliness Above Average	Cleanliness Average	Cleanliness Below Average	Cleanliness Well Below Average
Atmosphere	Atmosphere Well Above Average	Atmosphere Above Average	Atmosphere Average	Atmosphere Below Average	Atmosphere Well Below Average
Overall Experience	Overall Experience Well Above Average	Overall Experience Above Average	Overall Experience Average	Overall Experience Below Average	Overall Experience Well Below Average

Comments

Question Title

5. How would you rate your overall level of satisfaction with us? (Required.)

Highly Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Highly Dissatisfied

Question Title

6. How do we rate in comparison to other companies that offer the same services? (Required.)

Much Better

Better

Same

Somewhat worse

Much worse

Don't know

Question Title

* 1. How long have you been a customer? (Required.)

Question Title

* 2. How often do you use our services? (Required.)

Question Title

* 3. What service(s) did you receive on your visit ? (Required.)

Question Title

* 4. For today's visit, how do we rate on the following attributes? (Required.)

Question Title

* 5. How would you rate your overall level of satisfaction with us? (Required.)

Question Title

* 6. How do we rate in comparison to other companies that offer the same services? (Required.)

1. How long have you been a customer? (Required.)

2. How often do you use our services? (Required.)

3. What service(s) did you receive on your visit ? (Required.)

4. For today's visit, how do we rate on the following attributes? (Required.)

5. How would you rate your overall level of satisfaction with us? (Required.)

6. How do we rate in comparison to other companies that offer the same services? (Required.)