Glenn County Health and Human Services is seeking your input as we develop and plan for implementing the Family Urgent Response System (FURS) hotline services and mobile response in the Spring of 2021. 
 
FURS will include the following services:

A toll-free statewide hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma. CDSS will be contracting with a community partner to manage the statewide hotline. The hotline staff will not be state or county staff.
If needed, County Mobile Response System and Stabilization Teams are also available 24 hours a day, 7 days a week to provide in-home de-escalation, stabilization, conflict resolution, and support services and resources and ongoing support services beyond the initial mobile response. A caregiver, child, or youth can decline a warm handoff to mobile response if they feel they have received the support they needed over the phone through the statewide hotline.
Hotline and mobile response staff trained in working with children and families who have experienced trauma. The hotline and mobile response teams will not include law enforcement.
 
Please note- Glenn County Foster Youth currently participating in the ILP program will receive a stipend for completing this survey. Please take a picture of your survey when finished and text it to your ILP worker or SW :)

THANK YOU!!!

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* 1. Are you currently in foster care?

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* 2. If not currently in foster care, were you ever in foster care?

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* 3. If you are or were placed in foster care, which agency oversaw your placement?

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* 4. In what county are you currently living in?

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* 5. What is your current age?

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* 6. Have you ever been in a situation where you think you would have called the FURS hotline for help?

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* 7. If you would have called the FURS hotline for help, please briefly describe what was happening that would have prompted you to call:

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* 8. What type of assistance do you think you have wanted? (select all that apply)

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* 9. When you were in that situation where you would have called the FURS hotline, did you contact or have contact with any of the following persons or agencies: (Select all that apply)

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* 10. When you were placed in foster care, did you experience any of the following challenges?: (select all that apply)

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* 11. What time of the day were issues or conflicts most likely to occur: (select one)

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* 12. How often were there issues in your foster placement where help was needed?

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* 13. What challenges, fears, worries or concerns arise for you about calling the hotline or a mobile team response?

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* 14. What would help to mitigate or address those challenges, fears, worries or concerns?

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* 15. Would you be interested in having a former foster youth or peer mentor as part of the county’s Mobile Response team?

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* 16. Which of these strategies would you find most effective to get information about FURS to children, youth and caregivers? (select all that apply)

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* 17. What else would you want to share regarding how FURS should be implemented in Glenn County?

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