2020 Mobile Operations Assessment

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Please complete the brief survey below. It should only take a few minutes! Once you submit your answers, our VP of Strategic Consulting will be in touch with your complimentary assessment. Thank you!

Question Title

* 1. What is your First Call Resolution for your mobility support desk?

We do not track First Call Resolution

Less than 50%

50-70%

70-90%

90% or higher

Question Title

* 2. If a user loses their phone Saturday night at 11pm, how long would it typically take to wipe their corporate data and ensure corporate security?

Never

Probably Monday

Typically within a day

Typically within an hour

Effectively right away

Question Title

* 3. Do you have effective mobility support for custom or third-party applications that are leveraged by the business?

We do not have custom or third-party applications used by the business

Support for such applications are the responsibility of the business

Not at all

Somewhat

Highly effective

Question Title

* 4. Which of the following best describes your organization?

IT has zero control and there is extensive rogue IT behavior within the organization

The organization rightfully perceives IT as restricting, controlling, and a roadblock to progress, and there is moderate rogue IT behavior within the organization

IT is focused on enabling the business but that is not yet the perception in the organization

IT is focused on enabling the business, the organization shares this viewpoint and willingly engages with IT to solve their problems

Question Title

* 5. If an employee with a personal mobile device exits the organization, to what degree is corporate data secured?

No action is taken

New email will no longer arrive on their device but existing corporate content doesn’t get wiped

We remove corporate email but saved attachments may remain on the device

All corporate data, including saved attachments, are wiped from the device

Question Title

* 6. What portion of your employees with corporate-issued devices are likely carrying both a personal and corporate mobile device?

Probably everyone

70-100%

40-70%

10-40%

Almost no one carries two devices

Question Title

* 7. Do your employees have a choice when it comes to their mobile device, mobile ownership model, or plans?

Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

Question Title

* 8. In case of personal use enablement in the organization, to what degree are financial reimbursements or fees automated?

We have no personal use enablement in the organization and this question is not applicable

Reimbursements and fees are processed manually

Reimbursements are processed automatically with direct feeds to payroll or expense management systems

Reimbursements and fees are processed automatically with a self-service portal for end-users and connections to corporate payroll systems and credit card processing systems (for example)

Question Title

* 9. How well are mobile assets and mobile expenses being tracked?

No tracking occurs

We know who have corporate mobile devices but invoices are not reviewed carefully or regularly

We track corporate mobile devices and corporate spending carefully

We track corporate devices, spending, and have clear visibility into assets including historically issues devices

We track corporate devices and spending and personal assets that are connected to corporate systems

Question Title

* 10. To what degree do you leverage Enterprise Mobility Management (EMM) capabilities?

We don’t really use EMM and most users are direct ActiveSync for their email

We only use EMM for enforcing restrictions and allowing email

We use EMM for restrictions, email, and we push applications to users

We use EMM with advanced application management including per-app-VPN or tunneling into internal systems and sites

We use advanced EMM capabilities including application per-app-VPN, business analytics, identity management for Single-Sign-On for applications, and even deployments to MacOS and Windows 10

Question Title

* 11. Please fill out your contact information so that we can share the results of your assessment with you.

Name

Company

Email Address

Phone Number