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* 1. How well does your veterinarian listen to you?

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* 2. How well does your veterinarian answer your questions?

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* 3. During a typical office visit, does your veterinarian spend too much, too little, or about the right amount of time with your pet?

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* 4. During a typical office visit, does your veterinarian spend too much, too little, or about the right amount of time with you?

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* 5. How well does your veterinarian explain how to give your pet its medicines?

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* 6. Overall, how professionally do our employees behave?

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* 7. How well do our employees explain information to you?

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* 8. Overall, are you satisfied, dissatisfied, or neither satisfied nor dissatisfied with our business?

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* 9. How likely is it that you would recommend this business to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

T