Thank you for applying to the CRRP Program by Vatel Rwanda.
The COVID -19 Recovery and Resilience Program (CRRP) was created during the COVID -19 pandemic to create a sustainable e-learning program aimed at upskilling young Rwandans in the Hospitality and Tourism sector. It is a 4-week course that includes Food and Beverage Operations and Front Office Operations, with modules under each course. This is an opportunity for people with an interest in the hospitality sector to broaden their knowledge and upskill themselves despite the ongoing pandemic.
Front Office: This course equips students with an understanding of the appropriate attitudes and behavior as a front desk receptionist, when handling reservations, and handling customer complaints and inquiries. It will also cover grooming and hygiene aspects as a front desk personnel. This is a blended learning class with theory and practical sessions.
In practical sessions, students practice mock reservations and mock calls in the call center to learn how to handle these situations at work.
This course will prepare students who seek jobs as front office personnels in the hospitality sector, where they can use their skills to engage with guests and create a lasting experience for themselves and the organisation they would be representing. It will also prepare them to enter the world of hospitality with confidence, and knowing how to handle difficult situations that arise with patience and understanding.
Food & Beverage: This course equips students with the skills on how to plan, prepare and serve food and beverage, greeting customers, taking orders and practical skills like clearing the table, dealing with customer payments, and resolving customer service issues in line with hospitality standards.
This course will prepare students to seek jobs as waiters, waitresses, baristas in the hospitality sector, where they can use their skills to engage with guests and create a lasting experience for themselves and the organisation they would be representing. In addition, it will prepare them to enter the world of hospitality with confidence and knowing how to handle difficult situations that arise with patience and understanding.
