Value & Benefit of Patient Experience (Skip Logic)

Please take a few moments to offer your thoughts on the following.

In our ongoing efforts to understand the motivations, actions, impact and outcomes associated with a focus on patient experience, we seek to gather your thoughts on the values and benefits people engaged in and with healthcare systems see in focusing on patient experience and the practices being implemented to address it. We also look for your thoughts on the value The Beryl Institute contributes in support of the patient experience movement. (The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.)

For context of this exploration we use the definition of patient experience provided by The Beryl Institute community - the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

In framing the concept of patient experience, we see it as an all encompassing concept guided by the perspective of the healthcare consumer/patient/customer/client and therefore inclusive of all aspects of healthcare engagement including quality, safety, service, cost and outcomes that influence broader healthcare decisions.

Thank you in advance for your responses below.

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Question Title

* From which perspective will you respond to these questions? (please select the one area most representative of your perspective)

Patient and/or family member (or caregiver)

Community member

Provider of care/Healthcare team member

Healthcare leader/Administrator