2021 IT/Network Services Survey

We want to make sure that you are receiving the absolute best services from DWD Technology Group. Your valuable feedback provides us with the opportunity to improve your experience. We are eager to listen!

	Very Good	Good	Neutral	Poor	Very Poor
Knowledge and expertise	Knowledge and expertise Very Good	Knowledge and expertise Good	Knowledge and expertise Neutral	Knowledge and expertise Poor	Knowledge and expertise Very Poor
Listening and understanding my need	Listening and understanding my need Very Good	Listening and understanding my need Good	Listening and understanding my need Neutral	Listening and understanding my need Poor	Listening and understanding my need Very Poor
Time it took to initially contact me	Time it took to initially contact me Very Good	Time it took to initially contact me Good	Time it took to initially contact me Neutral	Time it took to initially contact me Poor	Time it took to initially contact me Very Poor
Time to resolve	Time to resolve Very Good	Time to resolve Good	Time to resolve Neutral	Time to resolve Poor	Time to resolve Very Poor
Value of services compared to fees charged	Value of services compared to fees charged Very Good	Value of services compared to fees charged Good	Value of services compared to fees charged Neutral	Value of services compared to fees charged Poor	Value of services compared to fees charged Very Poor
Communication and follow up regarding the support issue	Communication and follow up regarding the support issue Very Good	Communication and follow up regarding the support issue Good	Communication and follow up regarding the support issue Neutral	Communication and follow up regarding the support issue Poor	Communication and follow up regarding the support issue Very Poor
Professionalism and friendliness	Professionalism and friendliness Very Good	Professionalism and friendliness Good	Professionalism and friendliness Neutral	Professionalism and friendliness Poor	Professionalism and friendliness Very Poor

Very Good

Good

Neutral

Poor

Very Poor

Knowledge and expertise

Knowledge and expertise Very Good

Knowledge and expertise Good

Knowledge and expertise Neutral

Knowledge and expertise Poor

Knowledge and expertise Very Poor

Listening and understanding my need

Listening and understanding my need Very Good

Listening and understanding my need Good

Listening and understanding my need Neutral

Listening and understanding my need Poor

Listening and understanding my need Very Poor

Time it took to initially contact me

Time it took to initially contact me Very Good

Time it took to initially contact me Good

Time it took to initially contact me Neutral

Time it took to initially contact me Poor

Time it took to initially contact me Very Poor

Time to resolve

Time to resolve Very Good

Time to resolve Good

Time to resolve Neutral

Time to resolve Poor

Time to resolve Very Poor

Value of services compared to fees charged

Value of services compared to fees charged Very Good

Value of services compared to fees charged Good

Value of services compared to fees charged Neutral

Value of services compared to fees charged Poor

Value of services compared to fees charged Very Poor

Communication and follow up regarding the support issue

Communication and follow up regarding the support issue Very Good

Communication and follow up regarding the support issue Good

Communication and follow up regarding the support issue Neutral

Communication and follow up regarding the support issue Poor

Communication and follow up regarding the support issue Very Poor

Professionalism and friendliness

Professionalism and friendliness Very Good

Professionalism and friendliness Good

Professionalism and friendliness Neutral

Professionalism and friendliness Poor

Professionalism and friendliness Very Poor

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Understands my future goals and business plans	Understands my future goals and business plans Strongly Agree	Understands my future goals and business plans Agree	Understands my future goals and business plans Neutral	Understands my future goals and business plans Disagree	Understands my future goals and business plans Strongly Disagree
Is proactive in helping me plan our future technology needs	Is proactive in helping me plan our future technology needs Strongly Agree	Is proactive in helping me plan our future technology needs Agree	Is proactive in helping me plan our future technology needs Neutral	Is proactive in helping me plan our future technology needs Disagree	Is proactive in helping me plan our future technology needs Strongly Disagree
Is keeping pace with current technology offerings compared to others in the industry	Is keeping pace with current technology offerings compared to others in the industry Strongly Agree	Is keeping pace with current technology offerings compared to others in the industry Agree	Is keeping pace with current technology offerings compared to others in the industry Neutral	Is keeping pace with current technology offerings compared to others in the industry Disagree	Is keeping pace with current technology offerings compared to others in the industry Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Understands my future goals and business plans

Understands my future goals and business plans Strongly Agree

Understands my future goals and business plans Agree

Understands my future goals and business plans Neutral

Understands my future goals and business plans Disagree

Understands my future goals and business plans Strongly Disagree

Is proactive in helping me plan our future technology needs

Is proactive in helping me plan our future technology needs Strongly Agree

Is proactive in helping me plan our future technology needs Agree

Is proactive in helping me plan our future technology needs Neutral

Is proactive in helping me plan our future technology needs Disagree

Is proactive in helping me plan our future technology needs Strongly Disagree

Is keeping pace with current technology offerings compared to others in the industry

Is keeping pace with current technology offerings compared to others in the industry Strongly Agree

Is keeping pace with current technology offerings compared to others in the industry Agree

Is keeping pace with current technology offerings compared to others in the industry Neutral

Is keeping pace with current technology offerings compared to others in the industry Disagree

Is keeping pace with current technology offerings compared to others in the industry Strongly Disagree

10 - Extremely Likely

1 - Not Likely at All

10 - Extremely Likely

1 - Not Likely at All

	Yes - Definitely	Not Sure	No - We're Doing Fine
Need more efficient ways to work outside the office	Need more efficient ways to work outside the office Yes - Definitely	Need more efficient ways to work outside the office Not Sure	Need more efficient ways to work outside the office No - We're Doing Fine
Need better team collaboration tools	Need better team collaboration tools Yes - Definitely	Need better team collaboration tools Not Sure	Need better team collaboration tools No - We're Doing Fine
Need document sharing & cloud storage tools	Need document sharing & cloud storage tools Yes - Definitely	Need document sharing & cloud storage tools Not Sure	Need document sharing & cloud storage tools No - We're Doing Fine
Need better security to protect my network & data from increased security threats	Need better security to protect my network & data from increased security threats Yes - Definitely	Need better security to protect my network & data from increased security threats Not Sure	Need better security to protect my network & data from increased security threats No - We're Doing Fine

Yes - Definitely

Not Sure

No - We're Doing Fine

Need more efficient ways to work outside the office

Need more efficient ways to work outside the office Yes - Definitely

Need more efficient ways to work outside the office Not Sure

Need more efficient ways to work outside the office No - We're Doing Fine

Need better team collaboration tools

Need better team collaboration tools Yes - Definitely

Need better team collaboration tools Not Sure

Need better team collaboration tools No - We're Doing Fine

Need document sharing & cloud storage tools

Need document sharing & cloud storage tools Yes - Definitely

Need document sharing & cloud storage tools Not Sure

Need document sharing & cloud storage tools No - We're Doing Fine

Need better security to protect my network & data from increased security threats

Need better security to protect my network & data from increased security threats Yes - Definitely

Need better security to protect my network & data from increased security threats Not Sure

Need better security to protect my network & data from increased security threats No - We're Doing Fine

	Very Prepared	Somewhat Prepared	Neutral	Unprepared	Very Unprepared
Business Continuity/ Backup/ Disaster Recovery	Business Continuity/ Backup/ Disaster Recovery Very Prepared	Business Continuity/ Backup/ Disaster Recovery Somewhat Prepared	Business Continuity/ Backup/ Disaster Recovery Neutral	Business Continuity/ Backup/ Disaster Recovery Unprepared	Business Continuity/ Backup/ Disaster Recovery Very Unprepared
Malware/ Spyware/ Ransomware/ Viruses	Malware/ Spyware/ Ransomware/ Viruses Very Prepared	Malware/ Spyware/ Ransomware/ Viruses Somewhat Prepared	Malware/ Spyware/ Ransomware/ Viruses Neutral	Malware/ Spyware/ Ransomware/ Viruses Unprepared	Malware/ Spyware/ Ransomware/ Viruses Very Unprepared
Email Spam	Email Spam Very Prepared	Email Spam Somewhat Prepared	Email Spam Neutral	Email Spam Unprepared	Email Spam Very Unprepared
Licensing Compliance	Licensing Compliance Very Prepared	Licensing Compliance Somewhat Prepared	Licensing Compliance Neutral	Licensing Compliance Unprepared	Licensing Compliance Very Unprepared

Very Prepared

Somewhat Prepared

Neutral

Unprepared

Very Unprepared

Business Continuity/ Backup/ Disaster Recovery

Business Continuity/ Backup/ Disaster Recovery Very Prepared

Business Continuity/ Backup/ Disaster Recovery Somewhat Prepared

Business Continuity/ Backup/ Disaster Recovery Neutral

Business Continuity/ Backup/ Disaster Recovery Unprepared

Business Continuity/ Backup/ Disaster Recovery Very Unprepared

Malware/ Spyware/ Ransomware/ Viruses

Malware/ Spyware/ Ransomware/ Viruses Very Prepared

Malware/ Spyware/ Ransomware/ Viruses Somewhat Prepared

Malware/ Spyware/ Ransomware/ Viruses Neutral

Malware/ Spyware/ Ransomware/ Viruses Unprepared

Malware/ Spyware/ Ransomware/ Viruses Very Unprepared

Email Spam

Email Spam Very Prepared

Email Spam Somewhat Prepared

Email Spam Neutral

Email Spam Unprepared

Email Spam Very Unprepared

Licensing Compliance

Licensing Compliance Very Prepared

Licensing Compliance Somewhat Prepared

Licensing Compliance Neutral

Licensing Compliance Unprepared

Licensing Compliance Very Unprepared

2021 IT/Network Services Survey

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* 1. Please provide your name and email to enter the $100 Amazon Gift Card Drawing

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* 2. When did you last receive Network support?

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* 3. Please rate the following for the Network Engineer that most recently provided assistance to you:

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* 4. Indicate how much you agree with the following statements regarding DWD Technology Group

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* 5. How likely are you to recommend DWD Technology Group to a friend or colleague?

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* 6. What do you appreciate most about DWD Technology Group providing Network Services to your organization?

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* 7. If DWD Technology Group could do one thing better, what would it be?

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* 8. Has the coronavirus pandemic created any of the following needs for your organization?

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* 9. How prepared do you think your organization is for the following:

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* 10. What technology/business challenge is your organization experiencing and would like to resolve?

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* 11. Are you involved in making the IT decisions in your organization?