a. During the last 12 months, when I called my regular provider (doctor/nurse practitioner) for a medical question during the regular hours, I received a response back on the same day.
|
|
|
|
|
b. During the past 12 months, I was always notified about abnormal test results within a reasonable time frame.
|
|
|
|
|
c. In general, my doctor or nurse practitioner (NP) knows about the care I have received by my specialist.
|
|
|
|
|
d. During the last 12 months, I was able to book an appointment with my doctor/NP when needed.
|
|
|
|
|
e. During the last 12 months, if I needed an appointment in the evening or during the weekend I was able to get one with my doctor/NP.
|
|
|
|
|
f. During the last 12 months, my test results were available at the time of my scheduled appointment with my main care provider.
|
|
|
|
|
g. During the last 12 months, I attended a hospital emergency department when I could not get an appointment with my doctor/NP.
|
|
|
|
|
h. I am satisfied with the clinic hours.
|
|
|
|
|
i. When checking in at reception, I was dealt with in a professional manner.
|
|
|
|
|
j. The room where I met my provider was a professional setting (e.g. clean, spacious, confidential).
|
|
|
|
|
k. The clinic location is accessible and easy to find.
|
|
|
|
|
l. I have information about My Health Team and what it means for me/my family.
|
|
|
|
|