The course will be held at the South Bend Police Department in South Bend, Indiana, from 8:30 a.m.-5 p.m. EST. It is being hosted by St. Joseph County 911 and the Board is covering the cost of the course for attendees. 

Course Description
NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years. 

THIS IS A ONE DAY COURSE OFFERED ON TWO SEPARATE DATES. If the date you choose is full, but the other date is open, we will reach out to see if you would like to switch dates. 

There are no re-certification requirements for this course.

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