NYCCT Financial Aid Survey Question Title * 1. Please select the item which best describes your affiliation with City Tech Current Student Prospective Student Family Member or Guardian Question Title * 2. How did you contact us? Email Phone In Person Question Title * 3. Reason for your Inquiry Submit Documents Question about Financial Aid (TAP, PELL, Direct Loans) Question about Bill Other Question Title * 4. Did the staff member address all of your questions? Question Title * 5. My financial aid was easy to understand Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 6. Please rate the following. The speed at which I received service on this visit, call or email met my expectations Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 7. The person I spoke or emailed was knowledgeable and professional Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 8. Overall, I was satisfied with how my inquiry was addressed and handled Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 9. Please provide any comments below. If you disagreed with any of the questions, we would appreciate your comments on how we might improve our service. If you would like to leave your contact information please use the space below Done