Red Machine Customer Survey 2025 Question Title * 1. How was your pickup/drop off experience? Exceeded expectations Met expectations Below expectations Feedback regarding Pickup/Dropoff Question Title * 2. Ease to book? Responsiveness to messages Exceeded expectations Met expectations Below expectations Provide Feedback regarding booking Question Title * 3. How would you rate the value for money of the service? Priced Too LOW Priced Right Priced Too HIGH Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. How was your experience at our partner Double Tap? I enjoyed it alot Great Place OK Poor Improvement needed NA, Did not experience Provide Feedback Question Title * 5. How many times have you ridden with us? 1st Time 2 Times 3+ So many I can't recall!! Question Title * 6. What's your favorite part of the Red Machine experience? Pick 3 The people The Bus drivers The Food The tailgate experience The Bus ride The tailgate spot The easiness of attending Other (please specify) Question Title * 7. How can we improve?( select all that apply) Nothing comes to mind More tents More Games Bigger Bus Better Tailgate spot More Chairs More Heaters Other (please specify) Question Title * 8. Which of these would you be interested in? ( Select all that apply) A Season Pass for Bus Rides A later Departure time ( 15% Cost Increase) The ability to pick your bus when you purchase tickets One Way tickets (Just leaving stadium) Meet & Greet night before the game for bus riders Private Heated/Cooled Bathrooms at tailgate (Price Increase) Other (please specify) Question Title * 9. Who provided the catering and how would you rate them? Fantastic Good Could be better Not Happy NA El De Los Phillies El De Los Phillies Fantastic El De Los Phillies Good El De Los Phillies Could be better El De Los Phillies Not Happy El De Los Phillies NA I DON'T REMEMBER NAME I DON'T REMEMBER NAME Fantastic I DON'T REMEMBER NAME Good I DON'T REMEMBER NAME Could be better I DON'T REMEMBER NAME Not Happy I DON'T REMEMBER NAME NA Big Daddy BBQ Big Daddy BBQ Fantastic Big Daddy BBQ Good Big Daddy BBQ Could be better Big Daddy BBQ Not Happy Big Daddy BBQ NA Mi Chiquita Burritos Mi Chiquita Burritos Fantastic Mi Chiquita Burritos Good Mi Chiquita Burritos Could be better Mi Chiquita Burritos Not Happy Mi Chiquita Burritos NA Wake & Bacon Wake & Bacon Fantastic Wake & Bacon Good Wake & Bacon Could be better Wake & Bacon Not Happy Wake & Bacon NA Chilango Tacos Chilango Tacos Fantastic Chilango Tacos Good Chilango Tacos Could be better Chilango Tacos Not Happy Chilango Tacos NA Chentes Pizza Chentes Pizza Fantastic Chentes Pizza Good Chentes Pizza Could be better Chentes Pizza Not Happy Chentes Pizza NA Question Title * 10. Please provide any additional feedback. Both Positive and Opportunites Done