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Customer Survey
Thank you for giving us the opportunity to serve you better. Please help us by taking 3 minutes to answer 8 questions about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
OK
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1.
Who is your main supplier for your office products?
(Required.)
Office Authority
Total Office
C.M.R
John Dickinson
BOSS
Other (please specify)
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2.
Which office products do you prefer to buy from a supplier other than BOSS?
(Required.)
Office and School Stationery
Office Furniture
Thermal / Bond paper rolls
Interactive Technology
Restaurant Supplies
Printer, Toners and Cartridges
Non Stock products (Outsourced)
Please can you explain why for each one you mention.
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3.
On a scale of 1 – 5 with 1 being the lowest, how would you rate your satisfaction with the following criteria from BOSS?
(Required.)
1
2
3
4
5
Quality of products
1
2
3
4
5
Service from Account Manager and CSR
1
2
3
4
5
Range of our products and services
1
2
3
4
5
Delivery time frame
1
2
3
4
5
Service of our delivery team
1
2
3
4
5
Price of products
1
2
3
4
5
Timeliness of responding
1
2
3
4
5
Our credit terms
1
2
3
4
5
If your rating is 3 and under with any of the above please expand, stating the area of dissatisfaction.
4.
Are there any products you would like to see added to BOSS’ product range?
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5.
Have you ever visited our showroom?
(Required.)
YES
NO
If yes please let us know what you think.
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6.
Considering your complete experience with our company, how likely would you be to recommend our company to a friend or colleague? (0 is not at all likely, 10 is extremely likely)
(Required.)
Not at all Likely (0)
1-3
4-6
7-9
Extremely Likely (10)
7.
What can we do in the future to earn a higher score?
8.
Is there anything else that you would like to share with us?
Current Progress,
0 of 8 answered
