Customer Survey Thank you for giving us the opportunity to serve you better. Please help us by taking 3 minutes to answer 8 questions about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. OK Question Title * 1. Who is your main supplier for your office products? Office Authority John Dickinson C.M.R Total Office BOSS Other (please specify) OK Question Title * 2. Which office products do you prefer to buy from a supplier other than BOSS? Office and School Stationery Office Furniture Thermal / Bond paper rolls Interactive Technology Restaurant Supplies Printer, Toners and Cartridges Non Stock products (Outsourced) Please can you explain why for each one you mention. OK Question Title * 3. On a scale of 1 – 5 with 1 being the lowest, how would you rate your satisfaction with the following criteria from BOSS? 1 2 3 4 5 Quality of products Quality of products 1 Quality of products 2 Quality of products 3 Quality of products 4 Quality of products 5 Service from Account Manager and CSR Service from Account Manager and CSR 1 Service from Account Manager and CSR 2 Service from Account Manager and CSR 3 Service from Account Manager and CSR 4 Service from Account Manager and CSR 5 Range of our products and services Range of our products and services 1 Range of our products and services 2 Range of our products and services 3 Range of our products and services 4 Range of our products and services 5 Delivery time frame Delivery time frame 1 Delivery time frame 2 Delivery time frame 3 Delivery time frame 4 Delivery time frame 5 Service of our delivery team Service of our delivery team 1 Service of our delivery team 2 Service of our delivery team 3 Service of our delivery team 4 Service of our delivery team 5 Price of products Price of products 1 Price of products 2 Price of products 3 Price of products 4 Price of products 5 Timeliness of responding Timeliness of responding 1 Timeliness of responding 2 Timeliness of responding 3 Timeliness of responding 4 Timeliness of responding 5 Our credit terms Our credit terms 1 Our credit terms 2 Our credit terms 3 Our credit terms 4 Our credit terms 5 If your rating is 3 and under with any of the above please expand, stating the area of dissatisfaction. OK Question Title * 4. Are there any products you would like to see added to BOSS’ product range? OK Question Title * 5. Have you ever visited our showroom? YES NO If yes please let us know what you think. OK Question Title * 6. Considering your complete experience with our company, how likely would you be to recommend our company to a friend or colleague? (0 is not at all likely, 10 is extremely likely) Not at all Likely (0) 1-3 4-6 7-9 Extremely Likely (10) OK Question Title * 7. What can we do in the future to earn a higher score? OK Question Title * 8. Is there anything else that you would like to share with us? OK DONE
