2023 Lumacare Annual Customer Satisfaction Survey

Demographic

This is our Annual Client Survey, that we conduct to improve services at Lumacare. Thank you for taking a few minutes of your time to complete this survey. We appreciate your feedback, as we constantly strive to deliver quality care.

Question Title

* 1. What is your age?

Under 65

65-74

75-84

85-94

95+

Question Title

* 2. What is the primary language you speak at home?

English

French

English and French

Other (please specify)

Question Title

* 3. How do you identify your gender? Please select the box(es) that apply to you.

Female

Male

Trans

Non-binary

Two-spirit

Intersex

I prefer not to answer

Not listed (please specify)

Question Title

* 4. Do you self-identify as a member of a racialized group/visible minority? For this purpose, members of racialized groups/visible minorities means persons, other than Indigenous people, who are non-Caucasian in race or non-white in colour. Please note that this question does not refer to the country in which you were born, your citizenship or your religion.

Yes

Question Title

* 5. If yes, please select the options that apply to you.

I selected No in the previous question.

Black (e.g., African Black, American Black, Canadian Black, West-Indian Black)

East Asian (e.g., Chinese, Japanese, Korean, Polynesian)

Hispanic or Latino (e.g., Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin)

South Asian (e.g., Indian, Pakistani, Sri Lankan, Bangladeshi)

Southeast Asian (e.g., Burmese, Cambodian, Filipino, Malaysian, Laotian, Thai, Vietnamese)

West Asian / Arab (e.g., Syrian, Egyptian, Turkish, Iranian, Israeli, Lebanese)

Mixed race

I prefer not to answer

Another (please specify)

Question Title

* 6. Please indicate the location of your primary residence. Check one.

Toronto

North York

Scarborough

York

Weston

Richmond Hill

Vaughan

Markham

King City

Question Title

* 7. Who is completing the survey?

Lumacare client

Family/Caregiver of a Lumacare client

We are completing the survey together

Question Title

* 8. What services are you currently receiving from Lumacare? Check as many as appropriate.

Building On Our Strengths Together (BOOST)- – Deerhide site

Giving Loved Ones Wellness (GLOW) – Deerhide site

Hopewell – Deerhide site

Rekindling Individual Self Expression (RISE) – 497 Wilson ave.

Valleyview Dementia Adult Day Program

Valleyview Frail Adult Day Program

Sunset Overnight Respite Program

Assisted Living Services (ALS)

Personal Care

Homemaking

Meals on Wheels

Home at Last

Exercise Classes/Healthier Living Centre

Crisis Intervention

Other (please specify)

12% of survey complete.